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About the Role
Deliver high-quality facilities management across The Crown Estate's residential portfolio, ensuring buildings are safe, compliant, and maintained to a high standard to support an excellent resident experience. Oversee day-to-day hard and soft services, manage contractors, ensure statutory compliance, and act as a key contact for partners and stakeholders.
Responsibilities
- Deliver day-to-day facilities management across residential assets, ensuring buildings are safe, compliant and well maintained.
- Manage planned and reactive maintenance, ensuring work is completed on time, within budget and to agreed service standards.
- Act as the principal operational contact for hard and soft service partners, resolving issues promptly and supporting a positive resident experience.
- Monitor contractor performance against contractual obligations, key performance indicators and quality expectations.
- Review risk assessments and method statements, manage permits and coordinate access for contractors, inspections and assessments.
- Obtain quotations, raise purchase orders and authorise invoices while maintaining accurate financial controls.
- Coordinate minor works and support capital and specialist projects, with minimal disruption to residents.
- Maintain accurate building records, logbooks, compliance documents and asset information across Vantify, Riskwise and other internal systems.
- Support property mobilisations and ensure a smooth transition into ongoing operations.
- Maintain effective emergency and incident-response arrangements, including out-of-hours readiness.
- Work with Property Managers and Block Managers to align operational delivery with asset plans and identify emerging risks, issues and opportunities.
- Maintain statutory, regulatory, health and safety, fire safety and building safety compliance.
- Prepare and manage service charge budgets for hard and soft services, supporting financial reporting, cost control and value for money.
- Identify opportunities to improve operational efficiency, service quality and the resident experience.
- Support sustainability objectives and embed environmental, social and governance principles into day-to-day operations.
- Work collaboratively across teams and role-model professional, respectful and inclusive behaviours.
Requirements
- Proven facilities management experience within a residential or mixed-use environment.
- Strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements.
- Experience managing contractors and service partners to deliver consistent, high-quality operational outcomes.
- Experience managing planned and reactive maintenance, compliance, operational risk and audit-ready records.
- Strong customer service and relationship-management skills, with the ability to work effectively with residents, colleagues, consultants and service partners.
- Excellent communication and stakeholder-engagement skills.
- Ability to manage multiple priorities, respond effectively to high-pressure situations and solve problems proactively.
- Experience using CAFM, health and safety, or property-management systems to manage maintenance activity and compliance information.
- Understanding of service charge budgeting, spend management, financial processes and cost control.
- Strong organisational skills, attention to detail and a commitment to high operational standards.
- Sound professional judgement, integrity and a collaborative approach.
- Experience of high-value or complex residential assets, project management, Section 20 requirements and the Landlord and Tenant Act would be advantageous.
Skills
- Facilities Management
- Contractor Management
- Maintenance Management
- Compliance Management
- Health and Safety
- Fire Safety
- Building Safety
- Customer Service
- Relationship Management
- Communication
- Stakeholder Engagement
- Problem Solving
- Organisational Skills
- Attention to Detail
- Financial Management
- Budget Management
- Sustainability
- ESG Principles
Location
- Portfolio Operations
Work Type
- Full-time
Experience Level
- Proven experience
Education Level
- IOSH or NEBOSH qualification
- Relevant professional qualification, such as IWFM, or progress towards one
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday with the option to buy more
About the Company
- At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
- If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.