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About the Role
This role provides Tier 2 support and engineering expertise for MAM and post-production platforms within a virtualized hybrid on-premises and cloud environment, supporting WBD Sports Europe.
Responsibilities
- Provide Tier 2 support for MAM and post-production platforms.
- Manage escalated tickets from Level 0 and Level 1 support teams.
- Coordinate incident and problem follow-up with internal and external teams.
- Monitor and maintain the overall health and performance of the platform.
- Manage short-term engineering projects.
- Collaborate with tier 3 engineering teams.
- Gather workflow requirements from WBD Sports, TNT Sports, and Eurosport offices.
- Produce workflow, project, and engineering documentation.
- Design centralized workflows across MAM and Post-Production platforms.
- Support users through change management and new projects implementation.
- Plan maintenance activities.
- Coordinate upgrade phases and reboot actions.
Requirements
- Degree in Technology, Engineering, Broadcast, or a related field.
- Fluent written and spoken English.
- Minimum of 3 years of experience in Broadcast Technology in a support or engineering role.
- Experience in Sports, News, Production, and Documentary environments.
- Experience with MAM and Post-Production tools.
- Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec).
- Good understanding of IT technologies and associated challenges (network, virtualization, storage, cloud services, security).
- Ability to perform effectively under pressure, particularly when supporting production teams during live events.
- Adaptability to work in a fast-paced and continuously changing environment.
- Self-motivated and collaborative team player with a strong commitment to delivering high-quality customer service.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Monitor emerging technologies and industry trends to ensure systems remain efficient, scalable, and aligned with business growth.
- Work on shift (evening and weekend).
- Night work may be required depending on live events.
- On-call rotation.
Skills
- MAM
- Post-Production
- IP video 2110
- AES 67
- NMOS
- Video formats
- Audio formats
- Codecs
- Network
- Virtualization
- Storage
- Cloud services
- Security
- Troubleshooting
- Analytical skills
- Problem-solving skills
- Communication skills
- Basic scripting
- Development skills
- AWS services
- Microservices architecture
Location
- London, UK
Work Type
- Hybrid Working
- Permanent contract
Experience Level
- Minimum of 3 years of experience
Education Level
- Degree in Technology, Engineering, Broadcast, or a related field
About the Company
- Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media.
- Warner Bros. Discovery (WBD) Sports Europe represents WBD’s portfolio of sports brands, channels, and platforms in Europe.
- WBD Sports Europe collectively engages 130 million people every month, reaching fans and broad audiences in more than 200 markets and in 20 languages across all platforms.
- WBD Sports Europe includes the consumer brands Eurosport and TNT Sports in the UK and Ireland, as well sports programming and content on WBD’s free-to-air TV networks and streaming on HBO Max.
- They connect audiences with the greatest sporting events in the world.
Equal Opportunity
- We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
- Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit.
- Consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.