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About the Role

WPP Media is seeking an experienced Director to lead client accounts and manage campaign delivery. This role serves as a key contact for senior clients, focusing on delivering exceptional work, ensuring client satisfaction, fostering team engagement, and driving account growth.

Responsibilities

Serve as the primary point of contact for clients, ensuring satisfaction throughout the campaign lifecycle.
Develop a deep understanding of assigned clients' industries, company culture, and products/services.
Support the team in delivering an exceptional client experience.
Identify opportunities to delight clients and elevate relationships to trusted partner status.
Clearly define and manage client expectations regarding status updates and milestone reviews.
Assist in managing overall client satisfaction, identifying and escalating issues as necessary.
Maintain the Deliverables Register, ensuring all deliverable scores are recorded and communicated.
Ensure team members feel invested in, engaged, and motivated to perform their best.
Provide timely and actionable feedback to the team for development.
Contribute to a positive and supportive team environment.
Proactively contribute to the company culture, mentoring individuals within and outside the team.
Recognize and acknowledge team achievements.
Engage with clients to define Actionable Briefs for tier 1 campaigns and oversee tier 2 and 3 briefs.
Review client deliverables for tier 1 briefs to ensure they exceed expectations.
Provide campaign and project management leadership to ensure on-time, on-brief delivery.
Foster collaboration with Practices to deliver best-in-class work and drive innovation.
Anticipate and identify potential risks, issues, and opportunities, escalating as needed.
Lead daily huddles and weekly client status meetings.
Provide accurate monthly, quarterly, and yearly forecast figures.
Manage client budgets against objectives in collaboration with the account team.
Solicit client feedback to ensure operational excellence and identify areas for improvement.
Calculate workload implications of new campaigns for resource management.
Identify and nurture organic growth opportunities within existing client relationships.
Potentially line manage 1-3 direct reports, supporting their career growth.
Lead by example, motivating and coaching junior team members.
Foster an environment of transparency and open communication.
Direct and delegate tasks within the account team to focus on broader workstreams.
Oversee wider team setup and organogram.

Requirements

Proven and demonstrable experience at an Account Director+ level in a media agency.
Experience working with large Brand, DR, and/or B2B media campaigns is advantageous.
Ability to manage tight workback schedules and proactively mitigate delays.
Strong collaboration skills to align distributed teams, internal disciplines, and external partners.
Strong written and verbal communication skills across all platforms.
Strong organizational skills with great attention to detail.
Ability to Q/A work.
Solid grasp of all areas of digital marketing, including deep knowledge of digital media.
Ability to adhere to deadlines and project manage multiple campaigns.
Superb client relationship and management skills.
Proven problem-solving skills and ability to think outside the box for creative solutions.
Ability to work independently and collaboratively in a team environment.
Detail-oriented, responsive, deadline-driven with strong quantitative reasoning skills.
Strong financial management skills, including managing campaigns to budget and margin forecasts.
Ability to identify financial risks.
Must have the right to work in the UK.

Skills

Client Satisfaction Management
Industry and Client Understanding
Client Experience Delivery
Relationship Management
Expectation Management
Issue Escalation
Deliverables Tracking
Team Engagement
Performance Feedback
Team Motivation
Mentorship
Recognition
Brief Development
Work Interrogation
Project Management
Collaboration
Innovation
Risk Management
Meeting Facilitation
Financial Forecasting
Budget Management
Operational Excellence
Resource Management
Organic Growth Nurturing
Team Leadership
Delegation
Digital Marketing
Digital Media Expertise
Problem Solving
Financial Management

Location

Work Type

Hybrid
Full-time

Experience Level

Account Director+

Education Level

Degree educated or equivalent professional experience

Benefits

Competitive medical insurance
Group retirement plans
Vision insurance
Dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days

About the Company

WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale.
Media Futures Group (MFG) is a bespoke media team for Google, comprising digital, offline, and integrated media experts.
The Google Cloud MFG EMEA team consists of Client Service, Strategy, Media Planning, Activation & Analytics experts managing media duties for Google Cloud, Workspace & Gemini.
The Client Services team focuses on building trust, influencing through strategic relationships, and owning campaign delivery.
WPP Media fosters a culture of trust, respect, and belonging, with opportunities for progression.
WPP Media is committed to employee development, offering access to global networks for learning and professional growth.

Equal Opportunity

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment.