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Responsibilities
- Develop and refine product strategies, roadmaps, and priorities to support business objectives and operational requirements.
- Collaborate with business stakeholders to identify operational challenges, gather user needs, and recommend suitable digital solutions.
- Convert business requirements into comprehensive functional specifications, user stories, and acceptance criteria to guide system development.
- Evaluate and organise product backlogs, service requests, and enhancement initiatives according to business impact, urgency, and technical feasibility.
- Drive end-to-end product implementation activities, ensuring project deliverables meet established timelines, budgets, quality standards, and business expectations.
- Facilitate collaboration among business users, IT teams, and external vendors to address technical challenges, project dependencies, and delivery risks.
- Supervise post-implementation system operations, investigate recurring incidents, and coordinate corrective measures to improve system stability and performance.
- Administer vendor engagements and contractual activities, including proposal evaluations, service-level monitoring, procurement requirements, and contract renewals.
- Coordinate user acceptance testing (UAT), solution verification, and implementation readiness activities to ensure delivered solutions satisfy functional and operational requirements.
- Prepare product performance reports, project updates, risk assessments, and improvement recommendations while maintaining proper documentation and governance compliance.
Requirements
- Minimum 7 years of relevant professional experience in IT Product Management, Business Analysis, IT project implementation, or enterprise application support, preferably with practical exposure to at least two complete system development lifecycles and/or maintenance of deployed systems.
- Prior experience within the Singapore Government environment would be advantageous.
Skills
- Proficient in product lifecycle management, business requirements gathering, Agile methodologies, functional documentation, backlog prioritisation, and user acceptance testing (UAT).
- Sound knowledge of enterprise IT operations, incident management, vendor and contract administration, project governance, and the delivery and maintenance of SaaS or enterprise digital solutions.
- Strong analytical, communication, stakeholder engagement, and problem-solving abilities, with the capacity to manage competing priorities and work independently or collaboratively.
Experience Level
- Minimum 7 years of relevant professional experience
Education Level
- Minimum Bachelor Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Business Information Systems, or a related discipline.