Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director, Delivery Leader role.

Rezi rewrites your resume against Salesforce's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director, Delivery Leader posting at Salesforce — free, in seconds.

About the Role

Salesforce Professional Services of Salesforce Customer Success Group Korea is seeking a Delivery Leader (Architect Track) to spearhead Salesforce's innovative Agentforce, AI CRM architecture and the highest standards of delivery excellence for the upcoming Agentic Enterprise Era. This is a pivotal leadership role that goes beyond project management; it is about setting the vision for enterprise digital transformation using the Salesforce platform and leading an elite team of architects to make that vision a reality.

Responsibilities

Strategically plan, execute, and govern the end-to-end delivery of large-scale, complex multi-cloud Salesforce programs, ensuring maximum business value realization and alignment with the client's strategic goals.
Define and enforce delivery frameworks, architectural governance, and quality standards to ensure best-in-class project success rates and predictability.
Proactively identify and resolve major risks and issues across the project lifecycle, while providing clear, impactful communication and executive-level reporting to C-suite and key stakeholders.
Possess the business and technical vision, capacity, and readiness to guide customers into the new era of the Agentic Enterprise, realized through the integration of Humans with AI Agents.
Deeply analyze customer business requirements (such as CRM) and lead the design and approval of highly scalable and resilient enterprise architectures leveraging Top IT Solutions such as Salesforce Core Clouds (Sales, Service, Experience, etc.), Agentforce (AI Agent Platform), Industry Clouds (Financial Services, Manufacturing, Communications, etc.), and Data Cloud/Mulesoft/Tableau/Slack.
Lead the team of Architects in defining complex integration strategies, data migration, security, and compliance frameworks. Serve as the ultimate Business and Technical Authority, resolving the most challenging technical roadblocks related to key business issues (including CRM).
Possess a deep understanding of Salesforce's latest initiatives, such as the Agentic Enterprise based on Agentforce, features, and product roadmap, translating technical capabilities into compelling, innovative visions and roadmaps for the client's future state.
Drive the coaching, mentoring, and career development of the Various Architect talent pool—including Business Transformation Architect, Solution Architect, Technical Architect, etc.—within Salesforce Professional Services, cultivating the next generation of technical leaders and elevating the organization's overall architectural competency.
Lead organization operations based on Salesforce's reciprocal Ohana culture and core corporate values (Trust, Innovation, Equality, Customer Success, and Sustainability) to promote the mutual success of employees and customers.
Actively contribute to attracting and recruiting the best talent, fostering a high-performance culture based on accountability, collaboration, and a relentless pursuit of excellence.
Lead the development of industry best practices, reusable assets, and methodologies to increase organizational efficiency and expertise.

Requirements

Demonstrated success and expertise stemming from either a Technical Architect or Business Architect career track, with a clear ability to bridge the gap between technical design and business strategy.
Minimum 13+ years of professional experience in IT and Consulting, with a proven track record of successful enterprise-level programs.
Minimum 5+ years of experience in designing and leading large-scale enterprise solution architecture (within the CRM domain, with Salesforce experience highly preferred).
Minimum 5+ years of experience in designing and leading large-scale enterprise business transformation frameworks such as CRM or Digital Transformation, which directly impact the business bottom line.
Minimum 5+ years of demonstrated leadership experience, managing overall project/program delivery and successfully leading teams of Architects, technical resources, or business strategists/transformation leaders.
Possesses deep architectural knowledge and experience equivalent to a Salesforce Certified Technical Architect (CTA) OR Business Transformation Mastery: Possesses deep expertise in leading large-scale Business Transformation Frameworks (e.g., CRM, Digital Transformation, Change Management for Innovative Growth), equivalent to the depth of knowledge required for a CTA, as demonstrated through prior achievement and impact.
Demonstrated experience and a strong philosophical orientation toward the future of work and the integration of AI Agents (Digital Labor) and automation into business processes and CRM solutions.
Experience in establishing data strategy and managing complex system integrations (e.g., CRM, ERP, etc.) for global or large-scale organizations.
Exceptional communication, presentation, and negotiation skills, with a proven ability to engage with C-level executives and translate complex technical topics into business value.
Proficient in applying Agile, Scrum, and DevOps methodologies in complex delivery environments.
Master's degree (or equivalent) in a relevant field (e.g., Computer Science, Engineering, Business Administration, or any related discipline). However, candidates with a relevant Master's degree from diverse academic backgrounds are encouraged to apply if they can demonstrate the intellectual capacity and discipline to excel in this role.
Experience with Enterprise CRM Execution in line of business such as Sales, Marketing, and Service, Change Management for CRM, Salesforce CRM Solutions or any other CRM Solution.
Experience with Enterprise SaaS Solutions.
Experience with any Sort of Transformation Leadership - Digital, Sales, Marketing, Service, AX.
Salesforce Certified Technical Architect (CTA) certification.

Skills

Agentforce
AI CRM
Enterprise Digital Transformation
Salesforce platform
Multi-cloud Salesforce programs
Architectural governance
Quality standards
Risk and issue resolution
Executive-level reporting
Agentic Enterprise
AI Agents
CRM
Salesforce Core Clouds
Agentforce (AI Agent Platform)
Industry Clouds
Data Cloud
Mulesoft
Tableau
Slack
Integration strategies
Data migration
Security
Compliance frameworks
Salesforce initiatives
Agentic Enterprise
Agentforce
Coaching
Mentoring
Career development
Architect talent pool
Business Transformation Architect
Solution Architect
Technical Architect
Ohana culture
Corporate values
Trust
Innovation
Equality
Customer Success
Sustainability
Talent attraction
Recruiting
High-performance culture
Accountability
Collaboration
Pursuit of excellence
Industry best practices
Reusable assets
Methodologies
Technical Architect
Business Architect
IT
Consulting
Enterprise-level programs
Enterprise solution architecture
CRM
Salesforce
Enterprise business transformation frameworks
Digital Transformation
Project/program delivery
Architects
Technical resources
Business strategists
Transformation leaders
Salesforce Certified Technical Architect (CTA)
Business Transformation Frameworks
Change Management for Innovative Growth
AI Agents
Digital Labor
Automation
Business processes
CRM solutions
Data strategy
System integrations
ERP
Communication
Presentation
Negotiation
C-level engagement
Agile
Scrum
DevOps
Master's degree
Computer Science
Engineering
Business Administration
Enterprise CRM Execution
Sales
Marketing
Service
Change Management for CRM
Salesforce CRM Solutions
Enterprise SaaS Solutions
Transformation Leadership
Digital Transformation
Sales Transformation
Marketing Transformation
Service Transformation
AX Transformation
Salesforce Certified Technical Architect (CTA) certification

Location

Korea

Work Type

Full-time

Experience Level

Minimum 13+ years of professional experience in IT and Consulting
Minimum 5+ years of experience in designing and leading large-scale enterprise solution architecture
Minimum 5+ years of experience in designing and leading large-scale enterprise business transformation frameworks
Minimum 5+ years of demonstrated leadership experience

Education Level

Master's degree (or equivalent) in a relevant field (e.g., Computer Science, Engineering, Business Administration, or any related discipline)

Benefits

AI agents accelerate your impact so you can do your best.

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Professional Services designs more than solutions—we design our customers' long-term Success. We look forward to welcoming those who are ready for the industry's greatest challenges and rewards, especially with the Agentic Enterprise.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.