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About the Role
Supports the General Manager and their team by assisting with administrative responsibilities, including correspondence, inquiry response, and problem resolution tracking.
Responsibilities
- Assists managers in preparation of various reports and presentations.
- Attends, transcribes and distributes minutes, and participates in staff meetings, executive committee meeting and department meetings as needed.
- Makes new files and maintains existing files.
- Maintains giveaway/donation files and assists in making reservations.
- Provides administrative support to manager(s) and department.
- Composes, produces and signs correspondence on routine matters.
- Produces and distributes correspondence as required.
- Answers department phones.
- Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
- Sorts and distributes mail.
- Provides services that are above and beyond for customer satisfaction and retention.
- Ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Attends meetings and communicates with executive and peers as an effort to improve quality of service.
- Ensures VIP amenity requests from GM/DOPS are handled in a timely manner.
- Signs for managers and releases, with specific permission.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Attends meetings to plan, organize, prioritize, coordinate and manage activities.
- Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
Requirements
- High school diploma or GED; 1 year experience in administrative assistance, clerical services, or related professional area.
- 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
Skills
- Administrative assistance
- Clerical services
- Secretarial Studies
- Business Administration
- Hotel and Restaurant Management
- Customer service
- Communication
- Organization
- Problem-solving
Experience Level
- 1 year experience in administrative assistance, clerical services, or related professional area
- No work experience required (with a 2-year degree)
Education Level
- High school diploma or GED
- 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major
About the Company
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
- EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
- The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
- In joining EDITION, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.