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About the Role
We are looking for a Specialist to join the People Service Centre here at Wiley. This role will be on a fixed term basis, for 6 months. The Specialist, People Service Center provides essential HR service delivery support by handling employee inquiries, processing service requests, and maintaining accurate documentation. This entry-level role focuses on delivering high-quality service, supporting HR processes, and learning best practices to ensure a positive employee experience.
Responsibilities
- Respond to employee inquiries regarding HR policies, benefits, and processes in a timely and professional manner.
- Process routine HR service requests such as employment verifications, data updates, and document submissions.
- Maintain accurate case records and update the HR knowledge base with relevant information.
- Assist with HR technology platforms by performing basic troubleshooting and guiding employees on self-service options.
- Support HR service communications and help distribute employee information and resources.
- Compile service metrics and assist with basic reporting for performance tracking.
- Collaborate with HR team members to ensure consistent and efficient service delivery.
- Ensure compliance with HR policies and confidentiality standards in all interactions.
- Participate in training sessions and continuously develop knowledge of HR processes and systems.
- Provide administrative support for HR projects and service center initiatives.
Requirements
- Bachelor’s degree in Human Resources, Business, Communications, or related field (or equivalent experience).
- 0–2 years of HR support, customer service, or administrative experience; internships or coursework preferred.
- Strong communication and interpersonal skills with a customer service mindset.
- Basic knowledge of HR processes and service delivery principles.
- Proficiency in Microsoft Office; familiarity with HR systems is a plus.
- Ability to manage multiple tasks with attention to detail and accuracy.
Skills
- Experience with HR service platforms or case management tools.
- Interest in pursuing HR certifications or career development in HR service delivery.
- Ability to learn quickly and adapt to new systems and processes.
Work Type
- Fixed term basis, for 6 months
Experience Level
- Entry-level
- 0-2 years
Education Level
- Bachelor’s degree in Human Resources, Business, Communications, or related field (or equivalent experience)
Salary/Compensations
- 27,400.00 GBP to 37,333.33 GBP
Benefits
- Meeting-free Friday afternoons
- Robust body of employee programming
About the Company
- We power infinite possibilities.
- For more than 200 years, we've transformed knowledge into discoveries that shape the world.
- Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
- We're not just observers of progress.
- We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
- Here, your talent matters.
- Your ideas have room to grow.
- And your work creates breakthroughs that can change everything.
Equal Opportunity
- Wiley is an equal opportunity/affirmative action employer.
- We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.
- Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.
- Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.