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About the Role
Oversees end-to-end client implementation projects, ensuring successful delivery within scope, budget, timelines, and quality standards. Leads project managers and implementation teams, providing guidance, mentorship, and performance management. Responsible for project planning, resource allocation, budgeting, scheduling, risk management, stakeholder engagement, vendor coordination, and financial monitoring. Ensures project milestones, client acceptance, and contractual commitments are achieved while managing scope changes and resolving cross-functional issues. Drives continuous improvement in project delivery, processes, and quality.
Responsibilities
- Manage and supervise a team of data center operations personnel, including hiring, training, performance management, and scheduling.
- Oversee the 24/7 operation of NTT's data centers, ensuring adherence to SLAs and operational procedures.
- Implement and enforce data center policies, procedures, and security protocols.
- Monitor and maintain data center infrastructure, including power, cooling, network, and server hardware.
- Coordinate and execute planned maintenance activities, upgrades, and new equipment installations.
- Respond to and resolve incidents and outages efficiently, minimizing downtime and impact.
- Develop and maintain documentation for data center processes, configurations, and inventory.
- Manage vendor relationships for data center services and equipment.
- Contribute to budget planning and resource allocation for data center operations.
- Identify and implement opportunities for process improvement and automation within the data center environment.
- Ensure compliance with relevant industry standards and regulations (e.g., ISO, SOC 2).
- Provide regular reports on data center performance, incidents, and projects to senior management.
Requirements
- Extensive experience in global IT services, complex cross-functional projects, agile methodologies, project management tools, executive stakeholder engagement, and people leadership.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent practical experience.
- Minimum of 7 years of experience in data center operations, with at least 3 years in a leadership or management role.
- Proven experience managing critical IT infrastructure in a large-scale data center environment.
- Strong understanding of data center power, cooling, and network architectures.
- Familiarity with ITIL framework and best practices for service management.
- Experience with monitoring tools and systems for data center infrastructure.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and develop a team.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Willingness to participate in an on-call rotation and travel as required.
Skills
- Project management
- Agile methodologies
- Project management tools
- Stakeholder engagement
- People leadership
- Data center operations
- IT infrastructure management
- Power and cooling systems
- Network architectures
- ITIL framework
- Service management
- Monitoring tools
- Problem-solving
- Analytical skills
- Decision-making
- Leadership
- Communication
- Interpersonal skills
- Team motivation
- Team development
Location
- Americas
Work Type
- Full-time
Experience Level
- Manager
- 7 years of experience in data center operations
- 3 years in a leadership or management role
Education Level
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Equivalent practical experience
About the Company
- NTT Global Data Centers drives innovation and sustainability in the digital world.
- With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects.
- Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
- As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions.
- We understand that every business – large and small – has its own unique needs and goals.
- We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.