Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Studio Coordinator role.
Rezi rewrites your resume against Jobs In. Fitness's job description. Free.
Tailor your resume to this Studio Coordinator role.
Rezi rewrites your resume against Jobs In. Fitness's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Studio Coordinator posting at Jobs In. Fitness — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Studio Coordinator posting at Jobs In. Fitness — free, in seconds.
About the Role
A private training studio in Mayfair is seeking a Studio Co-ordinator to enhance member experience and foster community growth. This outward-facing role involves daily interaction with members, prospects, and the team to build lasting relationships and ensure member retention. The position also entails managing and improving established operational processes, with a clear growth path towards Studio Manager or Membership Manager within 1-2 years.
Responsibilities
- Leads the member journey from initial inquiry through onboarding and ongoing engagement.
- Maintains regular communication with members to ensure high service levels and encourage repeat business.
- Responds to all inquiries on the same day and converts prospects into members.
- Manages member communications and resolves issues, escalating to Directors when necessary.
- Collects and reports member feedback to Directors on a regular basis.
- Builds a community among members, prospects, and the coaching team.
- Collaborates with coaches to ensure smooth scheduling and team operations.
- Schedules the team's rota and manages club resourcing.
- Supports senior leadership in identifying and approaching local corporates for new partnerships and member referrals.
- Drives member retention and referrals as the role progresses.
- Manages and streamlines the club's established operational processes.
- Oversees daily club operations, including opening, presentation, front desk, and food & beverage services.
- Manages memberships, billing, renewals, changes, and pauses in Mindbody accurately and efficiently.
- Manages stock and inventory.
- Produces weekly, monthly, and quarterly reports for Directors, including member experience metrics.
- Supports the transition of reporting processes to automation.
Requirements
- Experience in front of house, hospitality, member services, or sales within a premium setting (e.g., boutique studio, members' club, hotel, spa).
- Enjoys interacting with people and building relationships with members, prospects, and the team.
- Demonstrates initiative in problem-solving and creating new opportunities.
- Exhibits a strong work ethic, takes ownership, and strives for precision.
- Quickly learns existing processes and seeks opportunities for streamlining and automation.
- Comfortable with data and meets deadlines without prompting.
- Possesses a warm, calm, discreet, and precise demeanor, with attention to detail.
- Aspires to grow into a Studio Manager or Membership Manager role.
Skills
- Relationship building
- Member engagement
- Operational process management
- Customer service
- Sales
- Community building
- Scheduling
- Reporting
- Mindbody experience (strong advantage)
Location
- Mayfair
Work Type
- Full time
- 40 hours per week
Experience Level
- Depending on experience
Salary/Compensations
- £33-£35k
- Discretionary bonus after 6 months
About the Company
- A private training studio in Mayfair that helps people perform well and live well.
- Coaches work with members in semi-private PT, 1-2-1 PT, and group offerings for corporate contracts.
- A high-standard environment with genuine warmth, where members are recognized by name and service is a top priority.