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About the Role

Corporate Solutions is seeking a motivated and commercially minded Casualty Claims Specialist to join our ANZ Claims team. This role is ideal for a lawyer with 3-4 years' post-qualification experience in insurance, litigation or defendant practice, or a claims professional with 5 years' experience handling casualty claims. You will be responsible for managing a portfolio of Casualty claims from notification through to resolution, while delivering excellent customer outcomes, maintaining strong stakeholder relationships and contributing to portfolio insights and continuous improvement initiatives. You will work closely with brokers, insureds, underwriters, external lawyers and experts, you will help deliver timely, fair and commercially sound claim outcomes while developing your technical claims expertise.

Responsibilities

Independently manage a portfolio of Financial & Professional Lines claims from first notification through to resolution.
Assess coverage, liability, quantum and reserving requirements.
Develop and implement effective claim strategies tailored to each matter.
Monitor claim developments and ensure timely progression of claims.
Maintain accurate claim records, financial information and management reporting.
Ensure claims are handled in accordance with internal guidelines, delegation authorities and regulatory requirements.
Review policy wordings and analyse complex coverage issues.
Assess legal liability exposures, litigation risks and settlement opportunities.
Review pleadings, legal advice, expert reports and settlement recommendations.
Formulate and execute negotiation and resolution strategies.
Identify emerging risks, trends and lessons learned from claims activity.
Identify recovery opportunities and pursue subrogation where appropriate.
Build trusted relationships with brokers, insureds, lawyers, underwriting colleagues and internal stakeholders.
Engage and manage external legal counsel and experts where required.
Collaborate closely with underwriting, risk, auditors, actuaries, legal, compliance and portfolio management teams.
Contribute to positive customer experiences while effectively managing claim costs and exposures.
Participate in claim review meetings and settlement discussions.
Communicate claim strategies and developments clearly and professionally.
Leverage data, analytics and technology tools to support claim decision-making and portfolio insights.
Demonstrate confidence in using AI-enabled tools and digital solutions to improve efficiency, identify trends and enhance claim outcomes.
Apply sound judgment when using AI, validating outputs and ensuring decisions remain evidence-based and compliant.
Contribute to the adoption of emerging claims technologies and continuous improvement initiatives.
Embrace new ways of working, including AI-assisted research, summarisation, workflow automation and knowledge management.

Requirements

Law degree with 3+ years PQE; or 3-5 years' experience managing casualty, liability or general insurance claims.
Ability to interpret complex policy wordings and legal issues.
Effective negotiation and stakeholder management capabilities.
Sound understanding of negligence, liability and damages principles.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and work autonomously.
Strong stakeholder management and relationship-building capability.
Law degree or relevant insurance qualification.
Experience managing litigated matters.
Exposure to multinational programs and complex claims.
Experience with reserving, portfolio analysis and claims performance metrics.
Demonstrates AI literacy and confidence using generative AI and digital tools to support legal analysis, claims handling, drafting and decision-making.
Exposure to litigation and dispute resolution processes.
Understanding of insurance policy interpretation and coverage analysis.
Has some Finpro claims management experience or a keen desire to learn Finpro claims.

Skills

Casualty Claims Management
Liability Claims Management
General Insurance Claims Management
Policy Interpretation
Legal Issue Analysis
Negotiation
Stakeholder Management
Negligence Principles
Liability Principles
Damages Principles
Analytical Skills
Problem-Solving Skills
Written Communication
Verbal Communication
Time Management
Autonomy
Relationship Building
Litigated Matters Management
Multinational Programs
Complex Claims Handling
Reserving
Portfolio Analysis
Claims Performance Metrics
AI Literacy
Generative AI Usage
Digital Tool Proficiency
Legal Analysis
Claims Handling
Drafting
Decision-Making
Litigation Processes
Dispute Resolution Processes
Insurance Policy Interpretation
Coverage Analysis
Finpro Claims Management

Location

Work Type

Hybrid

Experience Level

3-4 years post-qualification experience
5 years' experience handling casualty claims

Education Level

Law degree
Relevant insurance qualification

Benefits

25 days annual leave
15 days personal leave
Flu vaccinations
Annual health checks

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
We cover both Property & Casualty and Life & Health.
Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position.
These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Equal Opportunity

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.