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About the Role
As an experienced Receptionist, you will work closely with clinicians by managing appointments, booking inquiries, and handling incoming phone calls. You will contribute to the culture of our CBD Dental Centre as an HCF brand advocate, focusing on high-quality clinical care and building rapport with patients and colleagues.
Responsibilities
- Providing courteous, prompt, and correct responses to all inquiries received
- Handling bookings and managing appointments
- Raising accounts and receipting payments
- Complying with HCF Dental Quality Management System and HCF policies and procedures
- Maintaining a clean and safe clinical environment
- Supporting the Practice Manager and Dentists in actively fostering teamwork and efficient running of the dental centre
Requirements
- Proven experience in a customer-facing receptionist role
- Previous experience working in a dental centre is highly regarded
- Experience in maintaining appointment booking and account systems
- Demonstrated understanding of computerized dental systems is highly regarded (Dental4Windows or Oasis)
- Strong communication skills to build rapport with patients
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality
- Experience with many different types of insurance and their coverage plans
- Previous experience as a DA with reception experience or previous dental reception experience is highly desirable
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- First aid qualifications
Location
- CBD Dental Centre
Work Type
- Casual
- Weekdays only (Mon-Fri)
Experience Level
- Experienced Receptionist
Education Level
- Qualifications in first aid
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.