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About the Role
The Head of Creative Studio, Japan leads creative and content production teams, supporting global artistic direction and partnering with divisions. This role sets Japan's visual communication and creative strategy, ensures project management efficiency, and implements a global creative operations model to enhance department capabilities. The position drives operational excellence, fosters creativity, and oversees creative and content production, requiring strategic vision, digital/UX expertise, operational leadership, and strong collaboration skills.
Responsibilities
- Define and establish visual communication and creative strategy aligned with brand values and business strategy.
- Develop, maintain, and optimize online/offline campaigns by understanding current and upcoming trends in technology, UX/UI, and omni-channel design.
- Develop a local point of view with a prospective approach, feeding the Global AD team with local specificities and best practices.
- Promote and develop new levels of interactive and phygital experience for Japan customers, in partnership with the Architecture & Visual Merchandising team.
- Optimize operational efficiency of the creative workflow using best practices and innovative tools.
- Manage and grow the project management team in developing creative timelines, production schedules, and resource planning.
- Improve efficiency of communication, creative reviews, and project management within the department.
- Guide project managers in facilitating creative project meetings, leading status updates, and troubleshooting production challenges.
- Ensure high standards of execution from initial creative concepting through final delivery.
- Oversee development of 2D, 3D, digital, social media, video, podcast, and POS content for the brand, including copywriting across platforms.
- Work with internal stakeholders to bring campaigns to life and contribute forward-thinking ideas during brainstorms and creative kick-offs.
- Lead the production process from concept to execution, ensuring seamless collaboration between teams.
- Curate and oversee Special Projects focused on Art & Culture content creation, reinforcing the brand's leadership in cultural storytelling.
- Lead the creative concept for Special Events, owning concept creation and storytelling across all touchpoints.
- Adapt and elevate global event concepts to make them locally relevant for the Japan market, and act as the local advocate to convince and align the international team on local event needs and specificities.
- Source and contract top-tier photographers, directors, artists, writers, and production partners aligned with the brand's artistic and financial objectives.
- Handle financial negotiations, legal approvals, and procurement coordination for creative production initiatives.
- Support creative teams during shoots, ensuring alignment with brand standards and operational efficiency.
- Foster relationships with global Artistic Direction leaders to ensure worldwide creative synergy and knowledge sharing.
- Cooperate with the Global AD team to validate and implement campaign adaptations based on global creative guidelines and material requests.
- Advocate for the Japan creative team to be recognized as a leader in developing and producing globally and locally relevant campaigns.
- Partner with international counterparts to adapt and localize global creative initiatives to meet regional market needs.
- Train and oversee project management teams in synchronizing creative processes and ensuring timely asset delivery across global markets.
- Ensure comprehensive execution of 360° campaigns.
- Collaborate closely with Brand Communication teams and the Global Image teams to align content strategies.
- Lead cross-functional teams to develop and execute campaigns that integrate seamlessly across platforms while maintaining brand consistency.
- Oversee department budgets, production costs, and resource allocation; track and report on all Japan digital and creative project budgets and deliverables.
- Work closely with the Head of Artistic Direction on annual financial planning for creative and production needs.
- Ensure teams adhere to budget tracking and financial reporting best practices.
- Continuously explore cost-effective production solutions while maintaining high artistic standards.
- Lead, mentor, and develop a high-performing team of project managers, content creators, copywriters, digital/UX creatives, and producers.
- Shape the team's capability in the digital and print environment, influencing new processes and ways of working.
- Foster a culture of collaboration, accountability, and innovation.
- Establish clear KPIs and professional development plans to support team growth.
- Champion change management and continuous process improvement.
- Stand as an inspiring team leader focused on the development of each individual.
Requirements
- University graduate with strong experience in creative operations and/or digital creative leadership (15+ years).
- Experience includes UX/UI, web/mobile, and omni-channel design.
- Demonstrated experience in luxury creative production — content, digital, and campaign execution — with direct or close experience in the Japan market.
- Full understanding of omni-channel design, digital/social media design, copywriting, and digital production, paired with strong project management and creative operations expertise.
- Strong business acumen with the ability to translate business requirements into elegant, innovative creative solutions that protect and elevate brand image.
- Proven people leadership: experience managing and developing creative, digital, and production teams.
- Experience working within a corporate/matrixed global structure.
- International living or work experience is an advantage.
Skills
- UX/UI
- Web/mobile design
- Omni-channel design
- Digital/social media design
- Copywriting
- Digital production
- Project management
- Creative operations
- Creative strategy
- Content production
- Financial negotiations
- Legal approvals
- Procurement coordination
- Change management
Location
- Japan
Work Type
- Full-time
Experience Level
- 15+ years
Education Level
- University graduate
About the Company
- Japan is a Key Market and a strategic position for CHANEL — a demanding market with complex regulatory and legal infrastructure (Fragrance & Beauty), intricate trade partnerships, and aggressive competition.
- For Fragrance & Beauty, combining local and travel retail business, there are 140 retail points of sale nationally, with continued growth through the Department Store network and an expanding omni-channel strategy (owned e-commerce and e-retailers).
- The Japan Creative Studio is a key function within the Japan team. It carries the brand's creative and digital standards holistically, putting customer experience at the center of everything produced, and plays a critical role in developing sales, image, and a seamless luxury experience online and offline.