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About the Role
As the APAC Principal Technical Specialist - BD COR, you will be the region's go-to technical expert for BD COR, partnering with Field Service Engineers, Technical Specialists, and Remote Support teams to deliver exceptional technical outcomes across APAC. This role offers an opportunity to build capability, influence strategy, and create a lasting impact on technical support delivery across the region.
Responsibilities
- Act as the APAC subject matter expert for the BD COR platform
- Support complex technical escalations and troubleshooting activities across the region
- Drive improvements in regional service capability and technical self-sufficiency
- Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists
- Build and maintain a strong regional network of BD COR technical experts
- Lead troubleshooting best practices and escalation management processes
- Support regional deployment, installation and service readiness activities
- Analyse performance trends and identify opportunities to improve uptime and customer outcomes
- Work closely with Remote Monitoring teams to strengthen remote diagnostics and first-time resolution capabilities
- Support launch readiness, system upgrades, software releases and field corrective actions
- Partner with global technical teams to share learnings, best practices and technical insights
- Contribute to ongoing improvements in service processes, tools and documentation
Requirements
- Experience supporting complex diagnostic, life sciences or laboratory instrumentation
- A strong background in field service, technical support or escalation management
- Demonstrated experience troubleshooting integrated hardware, software and connectivity issues
- Strong understanding of automation technologies and instrument workflows
- Excellent analytical and problem-solving capabilities
- Experience delivering technical training, coaching or knowledge transfer activities
- The ability to influence and collaborate with stakeholders across multiple functions and countries
- Outstanding communication and presentation skills
- A passion for continuous improvement and operational excellence
Skills
- Molecular diagnostics
- Clinical diagnostics
- Laboratory automation
- Life sciences instrumentation
- Middleware, networking or connectivity solutions
- Remote diagnostics and monitoring tools
Location
- Sydney
- Melbourne
- Brisbane
Work Type
- Full-time
Experience Level
- Principal
Education Level
- Engineering qualification in electronics, automation, software, electromechanics or a related discipline will be highly regarded
About the Company
- Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
- With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.
- Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
- Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
- BD is one of the largest global medical technology companies in the world.
- Advancing the world of health™ is our Purpose.
- At BD, you’ll discover a culture in which you can learn, grow and thrive.
- We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
- Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Equal Opportunity
- Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.