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About the Role

Join the Employer Services team within First Choice Operations, providing operational and administrative support to employers, advisers, and internal stakeholders with a focus on accurate processing, timely resolution of employer-related requests, and strong service outcomes. You will collaborate closely with Relationship Managers, internal teams, and outsourced service providers to ensure seamless delivery of employer services.

Responsibilities

Act as a primary point of contact for employers, Relationship Managers, and internal stakeholders, responding to inquiries by phone and email in a timely and professional manner.
Provide end-to-end support for employer services, including SuperChoice-related queries, employer onboarding, plan maintenance, and general servicing activities.
Build and maintain positive working relationships with internal teams and external service providers to support seamless service delivery.
Manage assigned queues and workflows to meet service-level targets and minimize delays.
Administer and maintain accurate employer and member records, either directly or in collaboration with outsourced service providers.
Complete servicing activities in accordance with CFS policies, operational standards, and regulatory obligations.
Participate in quality assurance checks where required to support accuracy and compliance in employer servicing.
Take ownership of issues and drive them through to resolution, escalating risks or complex matters when necessary.
Support knowledge sharing, capability uplift, coaching, and mentoring within the Employer team, and act as a point of escalation for complex employer matters when required.
Support change delivery activities, including process improvements and transition initiatives.

Requirements

Strong customer service mindset, with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and commitment to quality and accuracy.
Clear and professional written and verbal communication skills.
Strong problem-solving skills with a proactive approach to issue resolution.
Ability to work collaboratively across teams and with outsourced partners.
Experience in operational servicing, administration, or customer support roles.
Exposure to employer servicing, superannuation, or financial services environments.
Understanding of compliance, risk, and quality principles in an operational setting.
Full work rights in Australia.

Skills

Customer service
Communication
Problem-solving
Collaboration
Operational servicing
Administration
Customer support
Superannuation
Financial services
Compliance
Risk management
Quality assurance

Location

Sydney

Work Type

Hybrid working model

Benefits

Additional day for your birthday
Hybrid working model
Access to CFS Employer Super
Life Leave - 3 days per annum
Access to Sonder for medical, mental health, and safety support
Access to Corporate rates with BUPA Health Insurance
Confidential coaching and counselling services

About the Company

CFS values expertise, passion, and diversity, believing that exceptional people are the foundation of their success.
They foster an environment that celebrates individuality, encourages high performance, and allows employees to unleash their full potential.
CFS is committed to creating a thriving environment where individuals can flourish, built upon strong teams, celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.
They aim to help Australians achieve financial freedom.

Equal Opportunity

CFS is committed to supporting a diverse and inclusive workforce.