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About the Role

This role supports the sales and marketing team with general office duties, client-facing opportunities, and administrative tasks. You will assist in selling guest rooms, catering services, and banquet facilities, while also performing research, preparing reports, and resolving guest issues.

Responsibilities

Perform general office duties to support the Sales & Marketing team.
Send emails, draft proposals and contracts.
Load bookings and rates onto the property management system.
Maintain customer and company profiles.
Host client-facing opportunities.
Assist in selling guest rooms, catering services, and banquet facilities.
Conduct research and prepare statistical reports.
Collect and process sensitive data.
Resolve guest issues.
Answer telephone and respond to caller inquiries.
Answer client/booker questions about property facilities/services.
Serve as the point of contact for clients via phone and email.
Generate reports, prepare proposals, and collect details.
Coordinate with clients and suppliers.
Gather materials and assemble information packages.
Manage and maintain sales managers' schedules, appointments, and travel arrangements.
Assist the sales team by managing schedules, filing documents, and communicating information.
Arrange and coordinate meetings, events, and appointments.
Record, transcribe, and distribute meeting minutes.
Perform hotel site tours with potential clients.
Monitor, screen, respond to, and distribute incoming communications.
Perform other duties as assigned by the Director of Sales or leadership team.

Requirements

A post-secondary diploma or degree in a field of study related to this profession.
2 or more years of experience in a comparable position or an equivalent combination of education and experience.
Strong administrative, organization, and technical skills.
Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.).
Must be detail-oriented and accurate.
Ability to manage multiple priorities, be goal-oriented, and meet deadlines.
Strong interpersonal skills and guest service orientation with a sincere, friendly, and helpful personality.
Willingness to assist colleagues and be a team player.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation and work a varying schedule.

Skills

Administrative skills
Organization skills
Technical skills
Microsoft Office proficiency
Detail-orientation
Accuracy
Priority management
Goal-orientation
Deadline management
Interpersonal skills
Guest service orientation
Teamwork
Verbal communication
Written communication

Location

Onsite

Work Type

Full-time

Experience Level

2+ years

Education Level

Post-secondary diploma or degree

About the Company

Starwood Hotels is a mission-driven company focused on preserving the beauty of the world.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and an affiliate of global private investment firm Starwood Capital Group.
Our purpose guides our impact on team members, guest experiences, community building, and planetary care.

Equal Opportunity

Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.