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About the Role
As a Customer Success Consultant, you will act as a trusted strategic advisor to a portfolio of schools. You will partner with school leadership to shape their success plan, drive deep product adoption, and unlock value for the school from the Compass ecosystem. Your work will directly influence retention, partnership maturity, and growth across our schools.
Responsibilities
- Own the end-to-end consulting experience for a portfolio of schools, from implementation, training and ongoing partnership.
- Lead complex implementations across the Compass product suite, including module adoption and partner integrations.
- Build trusted relationships with senior school stakeholders and act as their primary contact on all things Compass.
- Drive advocacy and reference-ability across your portfolio, positioning Compass as a strategic partner rather than a vendor.
- Use Compass adoption and usage data to shape success plans, surface risk and lead EBR conversations in evidence.
- Partner with Sales and Product to identify and shape opportunities for schools to expand their use of Compass.
- Represent the voice of your schools internally to influence product, process and service improvements.
- Anticipate risks and act as an escalation point for complex or sensitive matters within your schools.
- Own renewal conversations across your schools, with a clear focus on retention outcomes.
Requirements
- Experience as a Consultant or equivalent customer facing role.
- Strong understanding of the Australian school environment, or a proven track record of rapidly building deep domain knowledge in complex, regulated sectors.
- Strong prioritisation and triage judgement, you can work out what’s urgent across a large book without waiting to be told.
- Excellent written and verbal communication, adaptable across school stakeholders from business managers to executives.
- Strong organisational skills and self-management, with the confidence to operate independently.
- Commercial awareness and a clear focus on retention and growth outcomes, not just satisfaction.
- Genuine AI fluency, demonstrated how you work day to day.
- A valid Employee Working With Children Check.
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate.
- A successful National Police Check.
- A valid Drivers Licence.
Skills
- Strategic thinking
- Executive presence
- Complex school environments
- Reading a room
- Translating product capability into outcomes
- AI fluency
Location
- Australia
Work Type
- Flexible working culture
Experience Level
- Consultant or equivalent customer facing role
- Experience in education (Primary or Secondary teaching, school operations, or EdTech customer facing roles)
Benefits
- Learning & Development opportunities
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
About the Company
- Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience.
- Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond.
- We’re joined by over 300+ members of the Compass team, building the operating system for schools worldwide.
- We come together with our unique strengths to work towards a common purpose - shaping the future of education.
- When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
- It is a really exciting time to join Compass. We are growing and need people who want to grow with us.
- We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company.
Equal Opportunity
- Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.