Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Support Engineer role.

Rezi rewrites your resume against Cubic Corporation's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Support Engineer posting at Cubic Corporation — free, in seconds.

About the Role

Provision of first and second level technical and application support to maintain client core applications and services, ensuring availability and performance at all times. This position requires regular exercise of discretionary and substantial decision-making authority.

Responsibilities

Provide first and second level technical application support to all stakeholders.
Work closely with the customer to ensure service meets customer needs and expectations.
Ensure all system Incidents and Problems are adequately recorded and controlled within the Help Desk system (ServiceNow).
Perform RCA on high priority incidents and Post Incident Reviews (PIR).
Create/update change management documents such as RFC, Risks and Impact documentation.
Ensure all stakeholders are continually updated with Incident or Service Request progress through face to face meetings and customer reports.
Provide data extracts to key stakeholders and complete reporting requirements as requested.
Supply any database changes and maintenance to contribute to service improvements.
Monitor and perform detailed daily checks on the CMCS system, covering both software and hardware.
Undertake initial diagnosis of problems and resolve locally where possible.
Assist in the development and deployment of system upgrades.
Perform preventative maintenance of the CMCS system.
Write and execute database (Oracle) scripts, including use of SQL and VB.
Monitor Oracle table space and add additional storage as necessary.
Perform software updates, routine backups and archiving of data.
Work closely with the client’s technical team to resolve wider system faults, provide support for all system users and assist with requirements gathering for new work.
Manage and monitor systems security.
Ensure all system modifications are recorded according to change control procedures.
Attend site and customer acceptance tests as required.
Assist in gaining operational acceptance of change.
Assist with the development and maintenance of quality procedures and system documentation.
Attend TRB/CAB meeting as necessary.
Maintain dashboard showing system availability and performance.
Comply with Cubic’s Quality Management System.
Comply with Cubic Occupational Health, Safety and Environment policies and procedures.
Comply with security in accordance with established policies and procedures.
Comply with Cubic Human Resources Procedures.
Perform other duties as requested.

Requirements

Minimum 5 years of commercial experience in a similar support or development role.
Excellent analytical, strong logical and problem solving skills.
Experience in supporting live operational core systems.
Familiar with development or programming terms and processes.
Knowledge of Alpha / OpenVMS systems.
Exposure to databases, with a preference for Oracle, SQL and Postgres.
Experience in creating procedures using Visual Basic.
Familiar with Incident and Problem Management and Change and Release Management within an ITIL framework.
Experience of TRB and CAB.
Demonstrable experience of creating ‘Run Sheets’ for application releases.
Experience in configuration, deployment & user testing of new developments in a Test environment.
Familiar with Web Services and JBOSS.
Experience of Incident Management Systems particularly ServiceNow.
Experience of providing out of hours support.
A self-motivated; focused individual with excellent inter-personal and presentation skills.
Able to work autonomously.
An effective communicator, verbally and on paper in both technical and management topics.
Resilient with the ability to manage multiple initiatives simultaneously and capable of working effectively under pressure.
Enthusiastic and flexible, ability to find a solution to problems.

Skills

Technical application support
Help Desk system (ServiceNow)
RCA
PIR
Change management
RFC
Risk and Impact documentation
Database changes and maintenance
CMCS system monitoring
Software and hardware checks
Problem diagnosis
System upgrades
Preventative maintenance
Oracle
SQL
VB
Oracle table space monitoring
Software updates
Data backups
Data archiving
System security management
Change control procedures
Site and customer acceptance tests
Operational acceptance of change
Quality procedures
System documentation
TRB/CAB meetings
Dashboard maintenance
Alpha / OpenVMS systems
Postgres
Visual Basic scripting
Incident Management
Problem Management
Change Management
Release Management
ITIL framework
Run Sheets
Web Services
JBOSS
ServiceNow
Out of hours support

Work Type

Employee

Experience Level

Minimum 5 years of commercial experience

Education Level

Degree or tertiary qualification in a related IT discipline or equivalent experience
ITIL Foundation

About the Company

Cubic creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Cubic is committed to solving global issues through innovation and service to our customers and partners.
Cubic has a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).

Equal Opportunity

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.