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About the Role

This role focuses on providing direct support to technology partners, ensuring good customer outcomes, and acting as a domain expert for partner-related matters. You will facilitate partner engagement, manage support systems, and contribute to a centralized knowledge hub within Technical Services for all partner-related information.

Responsibilities

Direct partner support
In-market support for technology partners to ensure good customer outcomes
Development support through the Design-Win process
Acting as the domain expert/context source for partner-related matters
Actively monitoring partner-related cases to ensure correct handling
Facilitating partner engagement as needed
Onboarding partners: documenting contacts, establishing escalation paths, setting up communication channels
Partners Center of Excellence work per onboarded partner: building a partner-specific knowledge base, technology reviews, reviewing partner solution releases, maintaining as-built documentation, communicating best practices, and building a risk mitigation plan
Support joint/mutual customers
Leading multi-vendor collaboration when an issue's root cause spans multiple vendors
Managing mutual support systems and case-handling processes
Managing partner escalation contacts and processes
Centralized point of contact within Technical Services for partner-account support matters
Knowledge hub within TS for all partner-related information
Minimizing technical-interoperability risk for mutual customers

Requirements

Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Experience working with APIs and using it to integrate with 3rd party technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc.
Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Experience analyzing and troubleshooting issues holistically, from the application tier through the database, down to storage
Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor
Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP
Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing
Experience building solutions involving application workloads and use cases
Experience using or managing MongoDB preferred
Experience in one or more programming languages developing applications using a NoSQL or SQL database
Strong understanding of authentication systems such as LDAP, Kerberos, AD
Experience using distributed version control systems, and in particular git
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Experience in working software product teams, and familiarity with product release processes from planning to release

Skills

MongoDB
RDBMS
NoSQL
Java
Python
Ruby
C
C++
C#
Javascript
node.js
Go
API integration
Security
Fraud detection
Big data analytics
AI
Healthcare technology
Content management
IoT
Database performance monitoring
Database management
Financial services technology
Healthcare services technology
Telco technology
Systems engineering
Linux performance tuning
Memory management
I/O tuning
Linux configuration
Linux security
Linux networking
Linux clusters
Linux troubleshooting
Application tier troubleshooting
Database troubleshooting
Storage troubleshooting
TCP/IP networking
OS networking
Hypervisor networking
AWS
Azure
GCP
NAS administration
SAN administration
Local storage administration
Multi-pathing
Application workload solutions
Application use case solutions
MongoDB Certified DBA Associate
LDAP
Kerberos
AD
Distributed version control systems
git
Kubernetes
Orchestration systems
Enterprise operators
Software product teams
Product release processes

Location

Tokyo

Work Type

Hybrid

Experience Level

3 months experience
6 months experience
12 months experience

Benefits

Employee affinity groups
Fertility assistance
Generous parental leave policy

About the Company

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.
We value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.

Equal Opportunity

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
MongoDB is an equal opportunities employer.