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Tailor your resume to this Principal Product Manager - Payments (12 month fixed term) role.
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About the Role
Own the payments platform and products at me&u, a leading personalized menu and ordering platform. This role is critical for managing billions of dollars annually and driving future growth, with a focus on retiring legacy systems, upgrading the ledger, and enabling flexible pricing and billing models by December 2027. You will also build guest and hospitality operator experiences on top of the payments platform.
Responsibilities
- Spot opportunities and set strategy and roadmap across platform and products.
- Make commercial calls on pricing, packaging, and value cases, judged on business outcomes.
- Prototype using AI to turn ideas into working prototypes and ship them.
- Monitor key payment metrics like authorization rates, cost per transaction, disputes, and payout timing.
- Spend time in venues observing operators and guests.
- Stay ahead of scheme and regulatory changes (surcharging, tipping, tax) and implement product solutions.
- Work closely with payment partners and ensure the payments platform runs seamlessly.
- Act as a liaison between product, go-to-market, and finance teams.
Requirements
- Deep payments experience on a platform or marketplace model.
- Experience owning merchant onboarding, fees, and payouts on platforms like Stripe Connect or Adyen for Platforms.
- Experience with money moving in production, B2B2C experience is a plus.
- Understanding of transaction economics (interchange, scheme fees, processing margin, disputes).
- Ability to represent both the venue's and me&u's perspectives.
- Demonstrated track record of shipped products and their business impact.
- High agency; ability to find the shortest path to outcome without waiting for a brief, permission, or perfect data.
- Proficiency in using AI for analysis, writing, and thinking, with a desire to explore further.
- Technical ability to challenge and hold discussions on ledgers, webhooks, and idempotency.
- Clear communication skills to explain payments to non-experts and align stakeholders.
Skills
- Payments
- Commercial strategy
- High agency
- Customer-focused
- AI
- Platform development
- Product strategy
- Roadmap planning
- Pricing
- Packaging
- Prototyping
- Data analysis
- Regulatory compliance
- Stakeholder management
- Technical understanding (APIs, ledgers, webhooks, idempotency)
Location
- Melbourne
- Sydney
Work Type
- Fixed term
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Flexible work arrangements
About the Company
- World's leading personalized menu and ordering platform, trusted by 28 million foodies across 6,000+ locations.
- 200 staff in five countries, headquartered in Melbourne, Australia.
- Formed from the merger of Mr Yum and me&u in November 2023.
- Mission is to bring people together by growing local food scenes.
Equal Opportunity
- Not specified