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About the Role
The Head of Marketing Services leads THIRTY THREE's entire service delivery organization, encompassing PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative divisions. This role owns organizational management, service quality, and delivery excellence, with accountability for achieving semi-annual gross profit targets. Reporting to the CEO, you will collaborate with Business Development teams to optimize client satisfaction and evolve service quality.
Responsibilities
- Lead and integrate all service delivery divisions (PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative).
- Set goals and KPIs for each division; build scalable team structures, workflows, and resourcing plans.
- Hire, develop, evaluate, and retain division leads; drive succession planning and team building.
- Foster cross-division collaboration to deliver integrated marketing services.
- Understand and champion the mission of the Creative Director regarding elevating 33's branding and creative standards.
- Own team assignments, delivery, client satisfaction, and profitability while respecting the creative vision and brand standards.
- Involve the Creative Director early in major pitches, campaigns, and quality reviews.
- Drive resolution with the Creative Director when creative standards conflict with delivery constraints.
- Own service quality standards and delivery excellence across all client projects.
- Work with Business Development teams to determine optimal team assignments for each project and account.
- Monitor client satisfaction, handle escalations, and drive corrective actions.
- Establish quality assurance processes, project reviews, and feedback loops across divisions.
- Continuously upgrade service offerings to match market trends, new platforms and technologies (including AI), and evolving client expectations.
- Benchmark against leading North American agency standards and introduce best practices.
- Develop new capabilities and cross-division integrated offerings that increase client value.
- Achieve the semi-annual gross profit targets for each service team.
- Manage division budgets, resource utilization, and the profitability of the services organization.
- Report directly to the CEO and participate in management-level decisions on strategy, investment, and hiring.
- Act as a bridge between 33's Tokyo headquarters and US teams to ensure smooth cross-border collaboration.
Requirements
- Proven experience managing an organization of 15+ staff at a North American marketing agency.
- 10+ years of experience in marketing/creative agency environments spanning multiple disciplines (PR, social media, advertising, events, production, and/or creative).
- Track record of raising service quality and client satisfaction at scale.
- Experience partnering with sales/business development teams on staffing, resourcing, and account growth.
- Experience working in partnership with senior creative leadership (e.g., Creative Directors/CCOs), respecting creative vision while owning delivery and business outcomes.
- Strong leadership and people-management skills, including managing senior division leads.
- Excellent communication and senior-level client-facing skills.
- Experience with budget and P&L management.
Skills
- Experience managing a larger organization (several dozen / 30+ staff) at a marketing agency
- Experience in the entertainment industry (Anime, Gaming, or Pop Culture) and deep understanding of the North American entertainment landscape
- Business-level Japanese, or experience working with Japanese clients and cross-border teams
- Experience managing gross profit / revenue targets across multiple service teams on semi-annual or quarterly budget cycles
- Experience integrating AI and emerging technologies into agency services and workflows
- Experience leading organizational transformation or scaling agency teams
- Familiarity with Japanese IP licensing workflows
Location
- US
Work Type
- Hybrid
Experience Level
- 10+ years
Benefits
- Programs cover all employees in the manner prescribed by law.
- Company-designated benefit programs.
About the Company
- THIRTY THREE (33) is a marketing agency with divisions including PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative.