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About the Role
Prudence Rehab is seeking an experienced Quality & Performance Manager to shape and manage our Quality Assurance and Performance framework across NSW. This role focuses on influencing how quality is understood, measured, and improved, providing independent oversight of service quality and performance. You will play a key role in elevating quality, performance, and service excellence by partnering with operational leaders to identify trends, manage risk, strengthen professional practice, and drive sustainable improvement.
Responsibilities
- Design and govern Prudence Rehab's NSW Quality Assurance Framework.
- Turn quality and performance data into clear, actionable insights.
- Identify trends, performance variation, and emerging quality and compliance risks.
- Support and monitor corrective actions to ensure improvements are sustained.
- Partner with operational leaders to strengthen professional practice and performance.
- Influence leaders to embed a culture of quality and continuous improvement.
Requirements
- Experienced Occupational rehabilitation professional with deep knowledge of the NSW workers compensation scheme.
- Strong background in quality assurance, practice governance, auditing, or performance improvement.
- Ability to turn data and insight into practical action.
- Skilled in influencing stakeholders and driving measurable, sustainable change.
- Objective, credible, and evidence-led.
- Comfortable respectfully challenging established practice.
- Curious about root causes.
- Highly organised, self-directed, and consistent.
- Discreet and considered when handling sensitive performance information.
- Collaborative and pragmatic in approach.
- Motivated by measurable, sustainable improvement.
- Experienced in NSW workers compensation scheme, SIRA requirements, and the Workplace Rehabilitation Provider Approval Framework.
- Experienced in quality assurance, practice governance, auditing, and/or performance improvement.
- Experienced in occupational rehabilitation practice across Same Employer, New Employer, and single-service assessments.
- Experience across other schemes, including Comcare, CTP, WorkSafe Victoria, WorkCover WA, and/or WorkCover Queensland, as well as contractor delivery models, will be highly regarded.
- Experience working within ISO 9001 quality environments or Lead Auditor accreditation will also be highly regarded.
Skills
- Quality Assurance
- Performance Management
- Data Analysis
- Risk Management
- Stakeholder Management
- Change Management
- Occupational Rehabilitation
- NSW Workers Compensation Scheme
- SIRA Requirements
- Workplace Rehabilitation Provider Approval Framework
- Auditing
- Performance Improvement
- ISO 9001
- Lead Auditor Accreditation
Location
- NSW
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced
Benefits
- 9 day compressed fortnight
- Summer Fridays
- Birthday leave
- Loyalty leave
- Volunteer days
About the Company
- At Prudence Rehab, our values guide how we work and the impact we create.
- Opportunity to be part of a business that is intentionally different and proud of it.
- Flexibility and autonomy to manage your work in a way that supports balance and performance.