Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Technology Specialist, Executive Support role.
Rezi rewrites your resume against Okta's job description. Free.
Tailor your resume to this Senior Technology Specialist, Executive Support role.
Rezi rewrites your resume against Okta's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Technology Specialist, Executive Support posting at Okta — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Technology Specialist, Executive Support posting at Okta — free, in seconds.
About the Role
Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace AI. This role provides discreet, first-touch technology support to Okta's C-suite executives and their executive assistants, supporting high-visibility meetings, driving executive onboarding, and troubleshooting across multiple device types. The ideal candidate has an executive presence, stays calm under pressure, and is comfortable with flexible hours.
Responsibilities
- Deliver daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.
- Support white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely.
- Onboard new executives with a personalized Day 1 experience.
- Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
- Investigate complex incidents, document root causes in RCAs, and find process changes that improve productivity.
- Join a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.
- Create knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers.
- Contribute to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.
Requirements
- 5+ years in enterprise IT support, workplace technology, systems support, or a related technical field.
- Hands-on, advanced troubleshooting across Mac and PC hardware.
- Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC).
- Comfort supporting C-suite leaders in high-touch corporate settings.
- Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
- Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.
- Discretion and integrity in confidential, high-pressure situations, with the composure to stay decisive.
- A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.
Skills
- macOS
- Windows
- iOS
- Android
- ServiceNow
- Slack
- Zoom
- Zoom Rooms
- Zoom Phone
- Endpoint management
- Identity and access
- Collaboration platforms
- Networking
- Video conferencing
- Workplace AV
- Automation
- Scripting
- AI-enabled support
Location
- Onsite
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $103,000—$142,000 USD
Benefits
- Equity (where applicable)
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
- The Global Executive Operations (GEO) Team is part of the Technology, Data & Intelligence (TDI) organization and provides a world-class, white-glove technology experience to Okta's executive leadership. The team delivers frictionless daily support, executive meeting and event AV, and onboarding for new executives, while also building the knowledge and enablement that keeps the wider GEO support team sharp. GEO combines high-touch service with continuous improvement, so leaders can focus on running the business.
- The Okta Experience: Supporting Your Well-Being, Driving Social Impact, Developing Talent and Fostering Connection + Community. We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.