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About the Role
Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores. We provide superior service and quality wireless products. As a Retail Store Manager (RSM), you will lead a Retail Team, embody the brand and Arch Telecom's Core Values, and act as a brand ambassador to create energy and excitement around our products and services. You will immerse yourself in meaningful connections with customers, uncover their needs, and educate them on device and service solutions in a fast-paced, fun environment.
Responsibilities
- Lead by example, demonstrating actions for team success.
- Help customers seamlessly continue their shopping journey across channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Ensure store sales goals are met or exceeded by overseeing sales and inventory.
- Implement new store programs and initiatives.
- Sell personalized solutions, including accessories and IoT devices.
- Maintain store appearance and readiness.
- Address service and sales needs with patience, honesty, and empathy.
- Become proficient in digital tools to enhance customer interactions and onboarding.
- Educate customers on network coverage, plans, and services.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, new skills, processes, systems, and resources.
- Build relationships and partner with employees across channels to collectively own the customer experience.
- Resolve customer issues to create a seamless environment.
- Identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience.
Requirements
- Leadership experience.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, share best practices, serve customers, and provide resolutions.
- Effectiveness in operational, financial, and performance management.
- Amazing communication skills for team and customers.
- Prior wireless sales experience.
- Must be at least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Full Time (45 hours) availability.
Skills
- Sales
- Customer Service
- Leadership
- Communication
- Operational Management
- Financial Management
- Performance Management
- Wireless Sales
Location
- BATAVIA | Lewiston Rd [895E] - Batavia, NY
Work Type
- Full Time
Experience Level
- Management
Salary/Compensations
- $60000.00 - $120000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- A culture of care & excellence
- Health Benefits for Full Time Employees
About the Company
- We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
- Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
- As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!