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About the Role
Act as the polished, confident, and hands-on first point of contact at El Vista, a high-volume premium venue in Circular Quay. Ensure seamless guest flow, support all service areas, and maintain an exceptional guest experience while linking guests, the floor team, and the bar.
Responsibilities
- Welcome guests confidently, manage guest flow and seating, and make real-time decisions during peak periods.
- Run a section when required and assist floor and bar teams to maintain smooth, coordinated service.
- Manage VIP greetings, queue control, and guest communication with professionalism and high situational awareness.
- Support high-volume service by running drinks, assisting during peaks, and maintaining venue standards.
- Uphold premium service standards while maintaining a polished, engaging presence.
- Operate as a leadership-leaning role, acting as the bridge between guests and operational teams.
Requirements
- Strong background in high-end, fast-paced hospitality, ideally in hosting or leadership-ready front-of-house roles.
- Confident handling all guest types, from VIPs to high-volume walk-ins.
- Excellent communication, situational awareness, and decision-making under pressure.
- Proactive, self-managed, and comfortable working across all areas of the venue.
- Team-first mindset with the ability to jump in wherever needed during peak periods.
- Polished, professional presentation appropriate for a premium, high-profile venue.
Skills
- Guest flow management
- Seating management
- Real-time decision-making
- Section running
- VIP greetings
- Queue control
- Guest communication
- Situational awareness
- High-volume service support
- Premium service standards
- Leadership
- Communication
- Decision-making under pressure
- Proactiveness
- Self-management
- Teamwork
- Professional presentation
Location
- Circular Quay, Sydney
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- ALL Heartist Membership - discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts on accommodation, services, and events
- Accor Live Limitless (ALL) Loyalty Program - earn status & reward points
- Learn Your Way - access to Accor Academy and Typsy for career development
- Build Your Network - global hospitality network opportunities
- Worldwide Opportunities - career growth within Accor's global network
About the Company
- Pullman Quay Grand Sydney Harbour is an iconic hotel in Circular Quay, offering luxurious apartments with stunning harbour views.
- It functions as a hybrid of premium hotel accommodation and long-term residential living, delivering a diverse and personalized guest experience.
- The food & beverage portfolio includes Flaminia (modern Italian dining) and Acapulco El Vista (coastal Latin bar).
- The property features exceptional meeting and event spaces suitable for corporate functions and weddings.
- Accor is a world-leading hotel operator committed to welcoming employees as they are, fostering growth, and building diverse teams.
Equal Opportunity
- At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.