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About the Role
As a Customer Sales Associate at Trane Supply stores, you will be a trusted advisor assisting customers with parts and equipment needs, resolving issues, and delivering solutions. This role requires a strong understanding of product offerings, sales goal achievement, and exceptional problem-solving skills, with ownership of the order management process.
Responsibilities
- Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
- Partners with customers to grow sales by identifying related products or add-on extensions.
- Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
- Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
- Interact with customers both on the phone and in person.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Assists with warehouse/inventory management work as needed.
- Flexibility to work overtime/weekends, as required.
Requirements
- H.S. Diploma or General Education Degree (GED).
- Inside sales, retail, or related experience.
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
Skills
- Sales
- Customer Service
- Problem-solving
- Order Management
- Inventory Management
Location
- On-Site
Work Type
- On-Site (5 days)
- Full-time
Experience Level
- Inside sales, retail, or related experience
- Experience in a fast-paced, customer focused environment
Education Level
- H.S. Diploma or General Education Degree (GED)
Salary/Compensations
- $50,800.00 - $102,690.00
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
About the Company
- World leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation.
- Sustainability is not just how we do business—it is our business.
- Trane Technologies, and through its businesses including Trane® and Thermo King.
Equal Opportunity
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.