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About the Role
We are looking for a Director, Product & Strategy to lead our Tech Delivery practice, managing both internal teams and client relationships. This role requires a blend of strategic client engagement and hands-on delivery leadership, owning client engagements from problem definition to solution delivery and internal innovation product incubation.
Responsibilities
- Own the client relationship as the senior point of contact, building trust with stakeholders.
- Capture and translate client needs into clearly framed problems and solution strategies.
- Grow and expand accounts by identifying new opportunities and shaping proposals.
- Manage expectations, scope, risks, and escalations proactively.
- Lead and mentor cross-functional delivery teams, including product managers, business analysts, UX designers, and engineers.
- Direct delivery across engagements, managing planning, resourcing, quality, timelines, and budgets.
- Establish delivery standards, ways of working, and reusable practices.
- Attract and develop talent, coaching leads and growing team capabilities.
- Shape solution architectures and product strategies tailored to client needs.
- Incubate Fulfillment IQ's internal innovation products, owning discovery, prioritization, and delivery.
- Translate supply chain and fulfillment technology trends into practical recommendations.
- Partner closely with sales, partnerships, and leadership to align solutions with market opportunities.
Requirements
- 8+ years of relevant experience, including leadership of technology delivery, product, or professional-services teams.
- Proven ability to manage senior client relationships and grow accounts.
- Strong command of software delivery: product management, requirements, UX, and engineering across the full stack, plus modern DevOps and agile practices.
- Experience shaping solution strategy and translating ambiguous business problems into clear, deliverable roadmaps.
- A track record of leading and developing cross-functional teams and setting delivery standards.
- Supply chain, fulfillment, logistics, WMS/OMS/TMS, or e-commerce technology experience strongly preferred.
- Product ownership instincts: comfortable driving internal innovation products from idea to launch.
- Excellent communication and executive presence.
- Bachelor's degree in a related field, or equivalent experience.
- Reside in Toronto or the GTA.
- Legally authorized to work in Canada.
Skills
- Client & stakeholder management
- Delivery & program management
- Solution & product strategy
- Cross-functional team leadership
- Software delivery lifecycle fluency
- Commercial acumen
- Executive communication & presentation
- Product ownership
- Supply chain / fulfillment domain
- Pre-sales & solutioning
- Modern cloud & DevOps tooling
- Product & delivery tooling
- Data & analytics literacy
- Relevant certifications (PMP, SAFe, CSM/CSPO, or equivalent)
Location
- Toronto / Greater Toronto Area (GTA), Ontario, Canada
Work Type
- Hybrid
- Permanent
- Full-Time
Experience Level
- 8+ years of relevant experience
Education Level
- Bachelor's degree in a related field, or equivalent experience
Salary/Compensations
- $140,000 - $160,000 CAD base per year, plus 15% bonus eligibility
Benefits
- Comprehensive extended health and dental coverage for you and your family
- Employee wellness programs
- Competitive paid time off, sick leave, and public holidays
- Flexible leave policies
- CPP contributions and a group retirement savings plan with employer contributions
- Employee stock options (ESOP)
- Dedicated learning and development budget
- Remote and hybrid work options
- Flexible hours
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Team events and offsites
About the Company
- Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges.
- Our work spans three core practices: Supply Chain Consulting, Technology Delivery & Transformation, and Implementation.
- We help customers assess and design supply-chain strategies, select and implement technology, modernize fulfillment operations, and build technology solutions that solve complex operational challenges.
- Fulfillment IQ is a people-first company built on trust, collaboration, and ownership.
Equal Opportunity
- We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.
- We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.