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About the Role
As a Waiting Talent - In Room Dining, you will play a key role in delivering the signature Whatever/Whenever® service that defines the W Hotels experience. You will create memorable dining experiences by providing exceptional service directly to our guests' rooms, ensuring every order is delivered with professionalism, efficiency, and a personalized touch.
Responsibilities
- Deliver exceptional guest service that is engaging, attentive, and tailored to each guest's individual needs.
- Accurately take and process In Room Dining orders, ensuring all special requests, dietary requirements, and guest preferences are communicated and fulfilled.
- Prepare, deliver, and present beverage and food orders to guest rooms in a timely and professional manner, maintaining W Hotels' luxury service standards.
- Set up and clear In Room Dining trays, trolleys, and service equipment efficiently while maintaining the cleanliness and presentation of guest corridors, pantries, and work areas.
- Develop a thorough knowledge of menu offerings, beverage selections, ingredients, and preparation methods to confidently assist guests with recommendations and upselling opportunities.
- Collaborate closely with Culinary, Bars, and other hotel departments to ensure seamless order delivery and an exceptional guest experience.
- Ensure all cash handling, billing, and room charge procedures are completed accurately in accordance with company standards.
- Maintain high standards of hygiene, food safety, and workplace cleanliness at all times.
- Anticipate guest needs and proactively identify opportunities to enhance the guest experience through the delivery of personalized service.
Skills
- Charismatic personality
- Magnetic personality
- Luxury service standards
- Menu knowledge
- Beverage knowledge
- Ingredient knowledge
- Preparation method knowledge
- Upselling
- Cash handling
- Billing procedures
- Room charge procedures
- Hygiene standards
- Food safety standards
- Workplace cleanliness
Location
- Sydney
Work Type
- Full-time
Benefits
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.