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About the Role
Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores. Since 1993, we have provided superior service and quality wireless products. As a leader in the wireless retail industry, we deliver the solutions and service our customers demand. The Retail Store Manager (RSM) leads a retail team, embodying the brand and Arch Telecom's Core Values. RSMs act as brand ambassadors, creating energy and excitement around products and services, thriving in a fast-paced environment focused on customer needs. They build and deepen customer relationships through expertise in uncovering needs and a passion for educating, demonstrating, and recommending device and service solutions.
Responsibilities
- Lead by example, demonstrating actions for team success.
- Help customers seamlessly continue their shopping journey across online, customer care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of the latest technology.
- Ensure store sales goals are met or exceeded by overseeing all store functions, including sales, inventory, and new program implementation.
- Lead by example in selling personalized solutions beyond basic device and service plans, including accessories and IoT devices.
- Ensure the store is always at its best.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in digital tools to enhance interactions and onboarding.
- Demonstrate network coverage and plan benefits to customers.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships with accountability for company success.
- Provide first-class customer experience.
Requirements
- Leadership experience.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, share best practices, serve customers, and provide issue resolutions.
- Effectiveness in operational, financial, and performance management.
- Amazing communication skills for team and customers.
- Prior wireless sales experience.
- Must be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Full Time (45 hours) availability.
Skills
- Sales
- Customer Service
- Leadership
- Communication
- Operational Management
- Financial Management
- Performance Management
- Inventory Management
- Problem Solving
Location
- QUEENSBURY | Upper Glen St [4NSX] - Queensbury, NY
Work Type
- Full Time
Experience Level
- Management
Education Level
- High school degree or GED
Salary/Compensations
- $60000.00 - $120000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- Culture of care & excellence
- Health Benefits for Full Time Employees
About the Company
- We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!