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About the Role
Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores. Since 1993, we have provided superior service and quality wireless products. Our Retail Store Managers (RSM) lead a retail team, embody the brand, and act as brand ambassadors. They create excitement around products and services, thrive in a fast-paced environment, and focus on customer needs through meaningful connections. RSMs uncover customer needs and are passionate about educating, demonstrating, and recommending device and service solutions.
Responsibilities
- Lead by example, demonstrating actions for team success.
- Help customers throughout their shopping journey, online, via Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Ensure store meets or exceeds sales goals by overseeing sales, inventory, and new program implementation.
- Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
- Maintain store appearance and readiness.
- Approach service and sales with patience, honesty, and empathy.
- Become proficient in digital tools to enhance interactions and onboarding.
- Demonstrate network coverage and plan benefits to customers.
- Perform device and account inspection, review, and troubleshooting.
- Complete trainings on in-store experience, new skills, processes, systems, and resources.
- Build relationships and partner with employees across channels, including business and customer service.
- Collectively own the customer experience and resolve issues for a seamless environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience.
Requirements
- Leadership skills.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead a team, share best practices, serve customers, and provide resolutions.
- Effectiveness in operational, financial, and performance management.
- Amazing communication skills for team and customers.
- Prior wireless sales experience.
- Be at least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
Skills
- Sales
- Customer Service
- Leadership
- Communication
- Operational Management
- Financial Management
- Performance Management
- Wireless Sales
Location
- RENSSELAER | N Greenbush Rd [4NSO] - Rensselaer, NY
Work Type
- Full Time
- 45 hours
Experience Level
- Management
Salary/Compensations
- $60000.00 - $120000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- Health Benefits for Full Time Employees
About the Company
- We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
- Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
- As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!