Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Operations Advisor role.
Rezi rewrites your resume against Blue Light Card's job description. Free.
Tailor your resume to this Customer Operations Advisor role.
Rezi rewrites your resume against Blue Light Card's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Operations Advisor posting at Blue Light Card — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Operations Advisor posting at Blue Light Card — free, in seconds.
About the Role
As an Operations Advisor, you will be the front line for Blue Light Card, ensuring members receive a fast, fair, and human experience. You will respond to member queries, review applications, and identify issues to improve the platform. This role is initially a six-month fixed-term contract with potential for permanency.
Responsibilities
- Respond to member and prospective member queries via Zendesk and social channels in line with SLAs.
- Troubleshoot offer issues, account problems, and general platform questions for members.
- Identify systemic issues and escalate them appropriately.
- Review and process membership applications, verifying eligibility and sensitive information.
- Handle ineligible applications respectfully and clearly.
- Understand eligibility criteria to guide third-party partners on verification.
- Identify trends in member feedback and report them to the business.
- Relay recurring issues to product and leadership teams.
Requirements
- Customer service experience is preferred, but graduates or career changers are welcome.
- Strong communication skills: clear, concise, and correct.
- Patience and consistency in providing high-quality customer service.
- Confidence to flag issues upward and work cross-functionally.
- Comfortable handling sensitive personal information responsibly.
- Experience with a helpdesk tool is useful but not required.
Skills
- Zendesk
- Social media customer service (Facebook, Instagram, TikTok)
- Troubleshooting
- Communication
- Problem-solving
- Attention to detail
Location
- Sydney CBD
Work Type
- Hybrid
- Fixed-term contract
Experience Level
- Entry level (graduate/career changer considered)
Salary/Compensations
- Competitive salary and opportunity for bonus
Benefits
- 24 days annual leave
- Birthday off
- Moments that matter leave
- 1,000 health insurance contribution
- Personal development fund
- Generous parental leave
- Generous fertility leave
- Blue Light Card membership
About the Company
- Blue Light Card supports and celebrates individuals in emergency services, healthcare, defence, and education sectors by offering exclusive benefits and discounts.
- Founded in the UK in 2008, with over 6 million members globally.
- Launched in Australia in 2022 with a commitment to supporting those who serve.
- A team driving the company's growth, blending purpose with commercial success.