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About the Role

Accenture is seeking a Senior Engineer with strong experience in Google's Gemini Enterprise for Customer Experience (GECX) Solutions and Google Cloud Platform (GCP). This role involves applying technical skills, learning advanced solutions, and supporting delivery teams in designing and implementing modern GECX solutions for clients. The position requires comfort in client-facing interactions, supporting senior architects, and contributing to end-to-end project execution.

Responsibilities

Develop and implement Gemini Enterprise for Customer Experience (GECX) solutions aligned with company architecture and business goals.
Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies.
Identify and leverage new opportunities to drive growth and enhance the value proposition of GECX solutions.
Develop and deploy end-to-end delivery lifecycle of complex, global, and large-scale Service technology solutions for customer channel solutions in a client-facing role.
Architect and provide technical recommendations and analysis between GECX product offerings and client environments.
Design and engineer enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
Design, configure, and implement GECX CCaaS solutions in client environments and integrate them within the client’s end-to-end architecture, requirements, and technological constraints.
Work with software and technology partners to design and deliver Service-focused solutions.
Plan and estimate delivery work with an Agile approach, focusing on project milestones, resource planning (on-shore and off-shore), scope, budget, and risk identification and mitigation planning.
Manage day-to-day on-shore and off-shore project teams during the project lifecycle.
Manage project ideation, gathering high-level business requirements, and defining detailed requirements and processes into epics and stories.
Travel may be required for this role, varying from 0 to 100% based on business needs and client requirements.

Requirements

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS, or cloud-based contact center solutions.
Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration, and implementation on platforms like AWS, Google, Genesys, Avaya, NICE.
Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Skills

Google Cloud Platform (GCP)
Gemini Enterprise for Customer Experience (GECX) Solutions
Conversational AI
CCaaS
Cloud-based contact center solutions
Contact Center technologies
AI Agent building
CCaaS strategy, migration and implementation
AWS
Google
Genesys
Avaya
NICE
Google Cloud technologies
Waterfall SDLC
Agile SDLC
Gemini Enterprise Customer Experience (GECX)
Google CX Agent Studio
Generative AI
Consulting environment
Complex global scale programs

Location

Remote in US
New York

Work Type

Remote

Experience Level

Senior Engineer
Minimum of 3 years of experience in technology transformation
Minimum of 5 years of experience with Contact Center technologies
Minimum of 5 years of experience aligning technology capabilities
Minimum of 1 years of experience with Google Cloud technologies
Minimum 3 years of experience with both Waterfall and Agile SDLC

Education Level

Bachelor's degree or equivalent (minimum 12 years) work experience
Associate’s Degree (minimum 6 years work experience)

About the Company

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI.
As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.