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About the Role
Opendoor's mission is to empower everyone with the freedom to move by building a digital, end-to-end experience for buying and selling homes. The IT team supports this mission by designing, scaling, and securing modern systems through automation and engineering excellence. This role will lead the evolution of IT infrastructure across SaaS platforms, cloud environments, and endpoints, focusing on automation, access controls, and tools for efficient and secure employee work.
Responsibilities
- Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across SaaS, cloud, and endpoint environments.
- Administer and optimize core platforms including Google Workspace, Slack, Microsoft 365, Jamf, and Intune, ensuring best practices, timely upgrades, and operational health.
- Manage cloud infrastructure touchpoints across AWS, Azure, and GCP, ensuring secure and reliable integration with IT systems.
- Troubleshoot and maintain office networks using Meraki and a unified network stack, ensuring reliable connectivity, VLAN segmentation, and proactive issue resolution.
- Build and maintain automation scripts in Python, Bash/Zsh, and PowerShell to eliminate manual overhead and streamline IT processes.
- Design repeatable, version-controlled systems management workflows, leveraging Infrastructure as Code principles.
- Develop robust onboarding and offboarding automation spanning device provisioning, SaaS account lifecycle, and access workflows.
- Lead and participate in end-to-end IT projects, including planning, design, implementation, testing, and documentation.
- Manage project timelines and deliverables, communicating status clearly to stakeholders and leadership.
- Drive cross-functional initiatives aligning IT with broader strategic goals.
- Execute day-to-day IT Engineering tasks with a focus on speed, quality, and follow-through.
- Partner with Security, Engineering, Finance, HR, and other business units to scope and deliver cross-functional projects.
- Align IT engineering work with compliance requirements and organizational risk posture.
- Serve as a technical escalation point for junior IT engineers and IT operations technicians.
- Mentor team members on best practices in systems administration, automation, and documentation.
- Participate in hiring and team-building activities.
- Maintain detailed, up-to-date documentation of systems, configurations, processes, and runbooks.
- Proactively monitor system health, logs, and metrics to anticipate and prevent outages or compliance drift.
- Ensure documentation is accessible and actionable for the broader IT team.
Requirements
- Deep conviction that AI and automation should eliminate manual work.
- Proven track record building automated lifecycle systems that replace manual toil.
- Track record owning IT engineering work end to end, including projects.
- Strong hands-on experience administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Jamf, and Intune.
- System administration across macOS and Windows endpoints, including Windows management with AutoPilot, Intune, and Entra ID.
- Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and integrations.
- Scripting in Python, Bash/Zsh, and PowerShell.
- Working knowledge of cloud infrastructure across AWS, Azure, and/or GCP.
- Product mindset: infrastructure like code, end users like customers.
- Security mindset: guardrails in code, the secure path is the fast path.
- Communicate effectively with engineers, security professionals, and business stakeholders.
- Excellent problem-solving skills.
- Ability to work calmly under pressure.
Skills
- Google Workspace
- Slack
- Microsoft 365
- Jamf
- Intune
- Entra ID
- AutoPilot
- Okta
- AWS
- Azure
- GCP
- Meraki
- Python
- Bash/Zsh
- PowerShell
- Terraform
- SAML
- OAuth
- OIDC
- SCIM
Location
- Talent Hubs
Work Type
- In-office
- Full-time
Experience Level
- Senior
Education Level
- Relevant certifications such as Google Workspace Admin, CISSP, CompTIA, or equivalent (Bonus points)
About the Company
- Opendoor's mission is to empower everyone with the freedom to move.
- We are building a digital, end-to-end experience that makes buying and selling a home simple, certain, and fast.
- Our IT team drives that mission from the inside, designing, scaling, and securing modern systems through automation and engineering excellence so every team can move faster with confidence.