Case Administrator (Legal Services/Administrative Support)
American Arbitration Association · Boston, MA, US
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About the Role
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
Responsibilities
- Manage arbitration and mediation cases across a wide range of industries.
- Handle day-to-day case administration through our proprietary case management system (PRISM).
- Correspond with parties, attorneys, and neutrals.
- Ensure accurate scheduling, documentation, and billing processes.
Requirements
- Candidates must reside at a U.S. location within 125 miles of their assigned office location.
- Associate's degree in business or related field, or equivalent combination of education and experience.
- Minimum three years of experience in customer service, case administration, or legal environments.
- Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
- Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
- Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
- Exceptional attention to detail and time management skills.
- Ability to manage sensitive information with professionalism and discretion.
Skills
- Microsoft Office
- Excel (pivot tables, formulas, data analysis)
- Web-based systems
- AI-related tools
- Attention to detail
- Time management
- Professionalism
- Discretion
Location
- Charlotte
- Miami
- San Antonio
- Atlanta
- Buffalo
- Dallas
- Fresno
- Houston
- Johnston
- Minneapolis
- Chicago
- Philadelphia
- Voorhees
- Boston
- Los Angeles
- New York City
- San Francisco
Work Type
- Hybrid
Experience Level
- Minimum three years of experience
Education Level
- Associate's degree in business or related field, or equivalent combination of education and experience
Salary/Compensations
- Charlotte, Miami, San Antonio: $49,000 – $52,00
- Atlanta, Buffalo, Dallas, Fresno: $52,000 – $55,000
- Houston, Johnston, Minneapolis: $53,000 – $56,000
- Chicago, Philadelphia, Voorhees: $55,000 – $59,000
- Boston, Los Angeles: $58,000 - $61,000
- New York City, San Francisco: $62,000 – $65,000
Benefits
- Quarterly performance-based incentives
- Medical coverage
- Dental coverage
- Orthodontia coverage
- Vision coverage
- Student loan repayment program
- 403(b) retirement plan with substantial company match
- Discounted pet insurance
- Generous paid time off
About the Company
- The American Arbitration Association (AAA) leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices.
- We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.
- At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
Equal Opportunity
- The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace.
- We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.