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About the Role

A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer-focused, and experienced in managing service requests and technician coordination.

Responsibilities

Schedule and coordinate service appointments, work orders, and technician dispatching.
Serve as the main point of contact for clients regarding service requests and updates.
Create, assign, and manage work orders in service management systems.
Track service jobs to ensure timely completion and follow-ups.
Communicate with field technicians to coordinate schedules and resolve issues.
Maintain accurate records of service activities, invoices, and documentation.
Handle customer inquiries, complaints, and service-related concerns professionally.
Monitor service performance and ensure SLAs are met.
Generate reports on service operations and performance metrics.
Coordinate parts, materials, or equipment needed for service jobs.
Support continuous improvement of service processes and workflows.

Requirements

Bachelor’s degree in Business Administration or related field (or equivalent experience).
2+ years of proven experience in service coordination, dispatch, or administrative roles.
Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Experience with scheduling or CRM/dispatch systems (preferred).
Ability to work in a fast-paced environment and manage multiple priorities.
Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
RAM: 16 GB minimum.
Internet: Stable connection of 50 Mbps minimum.
Devices such as MacBook Neos and Chromebooks are not fit for our roles.

Skills

Advanced English proficiency at a C1 or C2 level
Work-life balance
Remote flexibility
Ownership mentality
Integrity and transparency
Continuous learning
Customer service
Organizational skills
Multitasking skills

Location

Remote - LATAM & Caribbean

Work Type

Full Time
100% remote work

Experience Level

2+ years of proven experience in service coordination, dispatch, or administrative roles

Education Level

Bachelor’s degree in Business Administration or related field (or equivalent experience)

Salary/Compensations

Starting salary of $1,200/month, with scheduled increases based on tenure.
0-3 months: $1,200 USD/month
After 3 months: $1,250/month
After 1 year: $1,340 USD/month
After 2 years: $1,480 USD/month
After 3 years: $1,540 USD/month
After 4 years: $1,600 USD/month
Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide.

Benefits

$50 monthly Wellness Bonus after 3 months
18 paid vacation days + U.S. federal holidays
Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
Client Growth Bonus: $50 one-time reward for every new hire added to the business you support
A dedicated Talent Coordinator who serves as your guide and liaison
A supportive, people-first environment where your voice matters.

About the Company

WorkBetterNow (www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with United States-based companies.
Our remote professionals come first and are the most important part of our team.
If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.
Our Core Values: Put our Talent first, Pursuit of excellence/continuous learning, Integrity and transparency, Ownership mentality, Growth mindset, Excellent attitude.