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About the Role
The Group Product Manager, End-to-End Membership will own the product strategy, roadmap, and execution for the complete Member lifecycle, from initial registration and onboarding through engagement, account management, renewal, and retention. This leader will combine customer empathy, strong product judgment, analytical thinking, and hands-on execution.
Responsibilities
- Define and communicate the product vision, strategy, multi-year roadmap, and measurable outcomes for Member Experience.
- Develop a deep understanding of Member behavior, pain points, and purchasing journeys through research, analytics, experimentation, and direct feedback.
- Identify initiatives that advance acquisition, engagement, retention, satisfaction, and business outcomes.
- Own and continuously improve key Membership journeys from initial registration through ongoing account management and renewal.
- Improve onboarding experiences so new Members understand how to get started and realize value quickly.
- Develop experiences that clearly communicate Membership benefits, requirements, status, and available options.
- Lead products from discovery and requirements through development, launch, measurement, and continuous improvement.
- Translate Member and business needs into clear requirements, acceptance criteria, prioritized backlogs, and release plans.
- Manage cross-functional dependencies and balance long-term platform improvements with near-term Member experience gains.
- Ensure solutions are scalable, reliable, secure, accessible, and supportable.
- Align Product, Technology, Operations, Customer Service, Marketing, Finance, and executive stakeholders around shared outcomes.
- Champion the Member perspective in planning, prioritization, and delivery.
- Communicate performance, decisions, risks, recommendations, and learnings clearly.
- Lead, coach, and develop Product Managers, establishing clear ownership, decision rights, quality standards, and accountability.
Requirements
- 7+ years of progressive product management experience, including leadership of complex, customer-facing digital products.
- Experience developing and delivering customer–facing digital products, discovery, recommendations, personalization, marketplace, e-commerce, or similar data-intensive products.
- Working knowledge of search relevance, ranking, information retrieval, recommendations, personalization, or machine-learning-driven products.
- Demonstrated ability to turn ambiguous customer problems into clear strategies, roadmaps, requirements, and measurable outcomes.
- Strong command of product analytics, KPIs, experimentation, prioritization, and data-informed decision-making.
- Experience partnering closely with Engineering, Design, Data, Analytics, Operations, and other business stakeholders.
- Clear, influential communication and sound judgment with senior technical and business leaders.
- Ability to work from Copart’s San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed.
Skills
- Product Strategy
- Roadmap Development
- Product Execution
- Customer Empathy
- Product Judgment
- Analytical Thinking
- Hands-on Execution
- Cross-functional Collaboration
- Agile Methodologies
- Data Analysis
- Experimentation
- Prioritization
- Communication
- Leadership
- Coaching
- Search Relevance
- Information Retrieval
- Recommendations
- Personalization
- Machine Learning
Location
- San Francisco, CA
Work Type
- In-office
- Full-Time
Experience Level
- 7+ years of progressive product management experience
Salary/Compensations
- $180,000 - $240,000
About the Company
- Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world.
- Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.
- We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
- Copart is a global leader in online vehicle auctions and automotive remarketing services.
- We serve Members across multiple countries through a culture built on integrity, ownership, innovation, operational excellence, and results.
Equal Opportunity
- At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
- E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
- Right to Work