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About the Role
We are seeking a Service Manager to lead a high-performing service operation, responsible for guiding technicians, managing workflows, fostering customer relationships, and ensuring quality work. This role involves overseeing daily operations, tracking performance, managing schedules, and ensuring efficient completion of maintenance and service calls. The ideal candidate possesses expertise in HVAC service and operational management, thrives in leadership, and can balance customer needs with operational demands.
Responsibilities
- Oversee daily service operations and technician scheduling for efficient job execution.
- Dispatch technicians based on priority, skillset, and workload.
- Monitor technician performance through service KPIs and operational metrics.
- Review completed jobs daily for accurate documentation, time entries, and service reporting.
- Ensure preventive maintenance work is completed on schedule.
- Lead, support, and develop a team of service technicians.
- Assign work based on technician experience, skills, and job requirements.
- Provide coaching, technical guidance, and ongoing training.
- Conduct performance reviews and address performance issues.
- Assist with hiring, onboarding, and workforce planning.
- Address customer inquiries or service concerns within 24 hours.
- Maintain strong customer relationships through proactive communication and site visits.
- Ensure customers are informed about service schedules, delays, and recommended maintenance solutions.
- Maintain accurate service records within the CMMS system.
- Oversee service inventory, tools, and equipment availability.
- Monitor operational costs including fuel usage and material consumption.
- Conduct routine operational reviews and audits to improve efficiency.
- Provide troubleshooting support to technicians in the field.
- Assist with diagnosing complex service issues.
- Stay current with HVAC technology and industry best practices.
- Facilitate technical training and skill development for the team.
- Lead team meetings to review performance, safety updates, and operational priorities.
- Maintain clear communication between technicians, service coordinators, and leadership.
- Enforce company safety standards, PPE requirements, and regulatory compliance.
Requirements
- Strong leadership and team management skills.
- Deep understanding of HVAC service, repair, and preventive maintenance.
- Experience supervising technicians and managing service operations.
- Focus on accountability, efficiency, and customer satisfaction.
- Strong troubleshooting and technical support capabilities.
- Ability to analyze service data and performance metrics.
- Clear communication with both field teams and leadership.
- Proactive approach to operational improvements and customer relationships.
- Ability to read technical diagrams, wiring schematics, and equipment manuals.
- Experience using service management or CMMS software.
- Valid driver’s license with a clean driving record.
Skills
- HVAC service
- HVAC repair
- Preventive maintenance
- Leadership
- Team management
- Service operations management
- Dispatching
- Performance metric tracking
- Customer relationship management
- Troubleshooting
- Technical support
- Data analysis
- Communication
- Operational efficiency
- CMMS software usage
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum 5+ years of HVAC service experience
- Previous service leadership or supervisory experience preferred
Education Level
- High school diploma or GED required
- HVAC technical training or certification preferred
- OSHA 30 certification (or ability to obtain)
- EPA Section 608 Certification required
About the Company
- At Quantum Industrial Services, we believe strong teams build strong companies.
- We’re committed to providing the tools, support, and environment needed for employees to succeed and grow.
- Our culture is built around: Safety, Accountability, Professional development, Teamwork, Operational excellence.