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About the Role
Provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. Spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
- Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
- Assist in planning and executing events and marketing projects, managing timelines and logistics.
- Conduct research to identify customer preferences, market trends, and competitive insights.
- Help manage budgets, track expenses, and ensure cost-effective execution.
- Support online campaigns and create engaging content for social media and digital platforms.
- Assist the sales team with proposals, client negotiations, and promotional activities.
- Maintain strong relationships with external partners to ensure quality and reliability.
- Address issues promptly during planning and execution phases.
- Evaluate the success of campaigns and events using data and KPIs.
- Work cross-functionally with departments to align efforts and achieve goals.
- Stay current with industry trends and apply innovative approaches.
- Use hotel systems such as Salesforce, OnQ, and Market Planner Survey tools effectively.
Requirements
- Diploma or degree in Marketing, Hospitality, Communications, or related field.
- Strong verbal and written communication skills.
- Ability to communicate effectively in both Japanese and English.
- At least 1 year of experience in a hotel sales admin/coordinator role preferred will be an added advantage.
- Experience in customer service, event coordination, or marketing preferred.
- Proficiency in Microsoft Office and hotel/event management software.
- Creative mindset with attention to detail.
- Ability to multitask and manage time effectively.
- Analytical thinking and data-driven decision-making.
- Team player with a proactive attitude and problem-solving skills.
- Familiarity with digital marketing tools and CRM platforms is a plus.
Skills
- Salesforce
- OnQ
- Market Planner Survey tools
- Microsoft Office
- Hotel/event management software
- Digital marketing tools
- CRM platforms
Experience Level
- 1 year of experience in a hotel sales admin/coordinator role preferred
Education Level
- Diploma or degree in Marketing, Hospitality, Communications, or related field
About the Company
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.