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About the Role
Decagon is seeking a healthcare leader to join the Founder's Office to drive expansion across Payer, Provider, Life Sciences, and Health Tech. This role involves shaping healthcare strategy, building senior industry relationships, and translating them into strategic partnerships and commercial growth. You will identify high-value AI applications in healthcare, combining industry strategy, executive relationship development, and commercial execution in a regulated environment.
Responsibilities
- Shape healthcare growth by identifying priority segments, accounts, use cases, and partnerships.
- Build trusted relationships with C-suite executives, senior decision-makers, and industry leaders.
- Advance strategic opportunities by originating and accelerating enterprise opportunities and navigating complex buying processes.
- Connect technology to business outcomes by identifying high-impact AI applications across healthcare operations.
- Develop strategic partnerships with consulting firms, systems integrators, EHR and health-tech platforms, and other partners.
- Leverage investor and advisor networks to open doors and advance strategic opportunities.
- Represent Decagon in the market through executive briefings, industry conferences, and events.
- Bring market insight into Decagon by translating feedback into recommendations for positioning and product priorities.
Requirements
- 8–10 years of experience in healthcare, health technology, strategic growth, business development, or partnerships, with a track record of driving commercial outcomes.
- Strong understanding of the U.S. healthcare ecosystem, including economics, operational challenges, and enterprise technology buying processes.
- Meaningful expertise in one or more of Payer, Provider, Life Sciences, or Health Tech.
- Established relationships with senior healthcare executives, operators, and industry partners.
- Demonstrated ability to develop executive relationships and translate them into strategic partnerships and measurable business growth.
- Ability to identify high-impact applications for AI across healthcare operations.
- Familiarity with healthcare regulatory, privacy, and security requirements, including HIPAA, PHI, and BAAs.
- Ability to navigate conversations with clinical, legal, and technology stakeholders.
- Strong executive presence, commercial judgment, and communication skills.
- Ability to influence stakeholders across business, clinical, and technical functions.
- An entrepreneurial mindset, with the ability to set priorities, operate independently, and execute in a fast-moving environment.
- Willingness to travel for executive meetings, industry events, and strategic opportunities.
Skills
- AI agents
- Conversational AI
- Healthcare strategy
- Executive relationship development
- Commercial execution
- Strategic partnerships
- Business development
- Communication skills
- Executive presence
Location
- In-office
Work Type
- Full-time
Experience Level
- 8-10 years
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.