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About the Role
Lead our navigator and content teams, partner with our Chief Medical Officer to expand into new cancer types, and build AI-enabled workflows to scale patient support. This is a builder role at a seed-stage company with real revenue, reporting to the Founder & CEO.
Responsibilities
- Design, build, and integrate Manta’s patient navigation service within the overall digital product.
- Drive operations: set and track metrics, own the budget and staffing model, and scale as we expand into new cancer types.
- Partner with the clinical team to help expand Manta's product to new cancer types.
- Partner with the engineering, product, and design teams to ensure consistent human + AI support of patients.
- Work AI-first: automate repeat work and build tools that enable a small team to serve many more patients.
- Shape the strategy: decide the right mix of human, AI, and product in our care model.
- Run fast experiments with clear success metrics and go or no-go calls.
- Take on special projects as priorities shift, partnering with the CEO on key initiatives.
- Hire, develop, and lead a team of care specialists (navigators and content).
Requirements
- Led a patient-facing support team (patient support, care coordination, or member services) as a hands-on manager.
- GM instincts: owned a budget, ran operations with clear metrics, and made decisions on staffing versus automation.
- Healthcare fluency: comfortable working alongside clinicians and with HIPAA.
- AI-forward builder: has automated workflows or built tools others use.
- Fast learner: ramps quickly on new clinical areas and new problems.
- Built or scaled patient support or care operations at a digital health company (Bonus).
- A personal or mission connection to cancer and patients (Bonus).
- You do not need a playbook, a large team, or a fixed scope to do your best work.
- You see patients as the reason we exist, not just a market segment.
- You do not need extensive guidance.
- You can handle ambiguity, scoping, and prioritizing projects.
- You can help set up AI tools/platforms to drive efficiencies.
Skills
- AI
- Patient Navigation
- Operations Management
- Budget Management
- Staffing Models
- Clinical Partnerships
- Engineering Partnerships
- Product Partnerships
- Design Partnerships
- Workflow Automation
- Strategy Development
- Experimentation
- Team Leadership
- Hiring
- Team Development
- HIPAA Compliance
Location
- US Remote
- SF Bay Area
Work Type
- Remote
- Onsite
Experience Level
- Manager
- Hands-on Manager
- Builder
Salary/Compensations
- $155K to $177K (US remote)
- $178K to $217K (SF Bay Area)
Benefits
- Competitive Equity
- Comprehensive medical, vision, and dental
- Unlimited PTO
About the Company
- Manta Cares is a beloved AI patient platform supporting cancer patients & their families through over 500 decisions.
- We are a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists.
- We partner with top life sciences companies (e.g., Gilead, Novartis) and healthcare systems.
- Our team has over 50 years of combined healthcare experience, with backgrounds at McKinsey, BCG, Stanford, MIT, Harvard, IDEO, and ASCO.
- We are backed by top-tier venture funds including Pear Ventures, Sozo Ventures, and 1843 Capital.