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Tailor your resume to this Senior Banking Operations Specialist – Account Servicing role.
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Tailor your resume to this Senior Banking Operations Specialist – Account Servicing role.
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About the Role
Accounts Servicing within COO Domains Operations Australia is responsible for client facility setup, maintenance, and account servicing activities. This role acts as the team’s second-in-charge, providing day-to-day coaching, guidance, and operational expertise while supporting the delivery of high-quality account servicing activities. It's an opportunity for a banking operations professional who enjoys solving complex issues, supporting others, and driving continuous improvement.
Responsibilities
- Act as the key escalation point and subject matter expert for complex account servicing matters.
- Support the Team Manager with day-to-day operations, workforce planning, and workflow management.
- Monitor team performance, reporting, service levels, and operational outcomes.
- Coach, mentor, and develop team members to build capability and drive high performance.
- Identify and implement process improvements to enhance efficiency, controls, and customer outcomes.
- Support risk and compliance activities, including incident management, control reviews, and regulatory obligations.
- Partner with stakeholders across Operations, Front Office, Risk, Compliance, and Technology to deliver outstanding service.
Requirements
- 5+ years of experience in customer operations, account servicing, or payments processing.
- Strong understanding of banking operations, processes, and customer servicing.
- Knowledge of the Code of Banking Practice, AML, FATCA, and other relevant Australian regulatory requirements.
- Proven ability to coach and positively influence others in a fast-paced environment.
- Strong stakeholder management and problem-solving skills, with the ability to navigate competing priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Strong analytical skills, with the ability to interpret operational data, identify trends, and turn insights into action.
- A continuous improvement mindset and a passion for delivering operational excellence and great customer outcomes.
Skills
- Account Servicing
- Banking Operations
- Customer Servicing
- Payments Processing
- Stakeholder Management
- Problem-Solving
- Communication
- Analytical Skills
- Continuous Improvement
Location
- Sydney
Work Type
- Hybrid working
Experience Level
- Senior
- 5+ years
Benefits
- Hybrid working
- Wellbeing leave
- Education Assistance Program
- Parental leave (up to 14 weeks paid)
- Additional leave options (earn an extra week, purchase up to two more)
- Employer-funded Death, TPD & Income Protection insurance
- Workplace giving (matched donations)
- Annual wardrobe or equipment allowance
- Flu shot
- Gym passport discount
- Health insurance discounts
About the Company
- Rabobank is the world’s leading specialist in food & agribusiness banking.
- One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
- Our commitment to our employees & clients is at the heart of everything we do.
Equal Opportunity
- Rabobank Australia values inclusion, belonging, & positive experiences for all.
- We welcome applicants from diverse backgrounds.
- Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.