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About the Role
The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, and completion of Final Deposit Accounting. This role also involves administrative and customer service duties, ensuring compliance with company policies and processes.
Responsibilities
- Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
- Resolves customer escalations in a timely and accurate manner.
- Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
- Ensures compliance of company money management and accounts receivable policies and procedures.
- Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
- Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
- Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
- Supports legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
- Assists with other ad hoc requests and reports as needed.
- Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
Requirements
- High school diploma or equivalent required.
- College degree preferred.
- One year’s experience in a customer service environment preferred.
- Must have a valid driver's license.
- Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
- Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
- Excellent verbal and written communication skills.
- Ability to create, compose, and edit written materials.
- Regular, consistent, and timely attendance required.
- This role requires a five-day workweek that will likely include weekend coverage.
- Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices.
- This may involve walking and use of stairs for prolonged periods of time.
- Travel required for occasional meetings, training, community visits, court appearances.
- Ability to comprehend, analyze, and interpret documents.
- Ability to solve problems involving several options in situations.
- Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
- Highly organized and demonstrated project management skills.
- Ability to exercise initiative.
- Ability to meet all job requirements and assignments.
Skills
- Customer service
- Communication
- Accounting operations
- Posting payments
- Deposit Accounting
- Revenue management
- Collection process
- Data integrity
- Reporting
- Legal support
- Project management
Location
- Hayward, California
- SFO 172 City View
Work Type
- Onsite
- Full-time
Experience Level
- 1 year experience in customer service preferred
Education Level
- High school diploma or equivalent
- College degree preferred
Salary/Compensations
- $26.92 - $31.25 per hour
Benefits
- Medical
- Dental
- Vision
- Paid parental leave
- 401k employer match
- Excellence rewards
- Wellness programs
- 12 paid holidays
- 15 PTO days
- Housing discount of 20%
- Discretionary Annual Bonus program
About the Company
- Essex provides great communities in which to live, work and invest.
- We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
- Working at Essex is not a destination. It is a journey where you can confidently build your career.
Equal Opportunity
- Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.