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Tailor your resume to this Webster Village - Front End Assistant role.
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About the Role
The primary role of a Front End Assistant is to serve customers at the front counter and over the telephone, accurately entering orders into the point of sale system. This position is the customer's first point of contact with Mark's Pizzeria, responsible for courteous and efficient service, maintaining the appearance of the customer service area, and reporting to the General Manager.
Responsibilities
- Serve as the initial point of contact for customers at the front counter and by telephone, providing prompt and courteous service.
- Take customer orders in person and by telephone, confirming customer information, order details, and special instructions for accuracy.
- Enter orders into the point of sale system, applying the correct pricing, promotions, and order type.
- Recommend additional menu items to complement customer orders.
- Confirm each completed order with the customer and communicate the order total and expected wait time.
- Process cash, credit, and gift card transactions accurately and maintain accountability for the assigned register.
- Maintain current knowledge of the menu, pricing, and promotions to respond to customer inquiries.
- Monitor order status and coordinate with kitchen and delivery staff for accurate and timely order completion.
- Address customer concerns professionally and refer complaints to the Manager on duty.
- Maintain the cleanliness and appearance of the customer service area and complete assigned opening, closing, and cleaning duties.
Requirements
- Effective verbal communication and interpersonal skills for interacting with customers in person and by telephone.
- Ability to listen attentively, retain detail, and record information accurately.
- Aptitude for learning and operating a point of sale system, and accuracy in handling cash.
- Ability to deal with people sensitively, tactfully, and honestly, and to maintain composure in a fast-paced environment with frequent interruptions.
- Strong organizational skills, attention to detail, flexibility, and ability to establish priorities.
- Ability to cultivate effective working relationships with employees and external contacts.
- Stamina—Able to push, pull, lift or carry objects up to fifty pounds.
- Perform moderately difficult motor skills such as operating a computer keyboard.
- Frequently walk, stand and sit for prolonged periods of time.
- Able to read fine print in written documents and use visual discrimination in reading computer screens, including color discrimination.
- Distinguish normal sounds with some background noise, as in answering telephones, pagers, etc.
- Able to speak clearly and make self-understood while also understanding others using the English language.
- Frequent need to understand and communicate concepts behind specific ideas and the theories behind several related concepts.
- Must be able to frequently remember multiple orders, tasks and assignments given to self and others over long periods of time with frequent interruptions.
- Must be able to continue work started by another individual.
- Functions at a front counter and in a kitchen, with many other employees and appliances.
- Ability to operate POS system, telephone, cash register and commercial kitchen appliances.
- Ability to calculate figures, make change accurately and to apply concepts of basic math.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Skills
- Point of Sale (POS) system operation
- Cash handling
- Customer service
- Communication (verbal and interpersonal)
- Active listening
- Record keeping
- Organizational skills
- Attention to detail
- Flexibility
- Prioritization
- Teamwork
- Problem-solving
- Mathematical skills