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About the Role
We are seeking a Team Leader to manage the daily performance and output of our inside sales team within the Growth department. This is a hands-on leadership role focused on coaching, development, performance management, and operational delivery, ensuring a high-quality member experience.
Responsibilities
- Lead the team’s day-to-day sales, retention and application activity.
- Support delivery of acquisition and retention targets through effective planning and prioritisation.
- Monitor sales and application performance, identifying and addressing issues early.
- Coach and develop Sales Consultants through regular feedback, guidance and on-the-job support.
- Set clear expectations around performance, behaviours and quality standards.
- Support team member development and career progression.
- Foster a positive, inclusive and accountable team culture.
- Oversee the end-to-end processing of new business applications and offers.
- Ensure applications are completed accurately and on time, in line with underwriting, risk and compliance requirements.
- Identify and address bottlenecks or quality issues across sales and application processes.
- Work closely with Underwriting and Operations to support efficient processing and resolve issues.
- Support retention activity and act as an escalation point for complex or at-risk member matters.
- Embed quality, risk awareness and compliance into day-to-day team activity.
- Monitor sales and service interactions to support strong quality and member outcomes.
- Support the implementation of changes to policies, processes and regulatory requirements.
Requirements
- Experience within a sales, retention, portfolio or contact centre environment.
- At least two years’ experience leading team performance in a sales or service setting.
- Strong sales coaching, people leadership and performance management capability.
- Experience processing applications, offers or similar transactional sales activity.
- Exposure to insurance, financial services or another regulated environment would be advantageous.
- A coaching and development mindset, with the ability to build capability across a team.
- Strong communication skills and the confidence to engage effectively with team members and stakeholders.
- A results-focused approach, balanced with attention to quality and member outcomes.
- Strong organisational and prioritisation skills, with the ability to manage competing demands.
- Sound judgement and risk awareness.
- A collaborative, practical and solutions-focused approach.
Skills
- Sales coaching
- People leadership
- Performance management
- Application processing
- Communication
- Organisation
- Prioritisation
- Risk awareness
- Collaboration
- Problem-solving
Location
- Australia
Work Type
- Full-time
Experience Level
- Team Leader
- 2+ years leading team performance
About the Company
- Avant is Australia’s leading medical defence organisation and a member-owned organisation with a proud history dating back to 1893.
- We support over 100,000 medical practitioners and students across Australia, providing a range of products and services across insurance, lending, health, legal and practice management.
- Everything we do is focused on supporting doctors throughout their professional and personal lives and contributing to a sustainable healthcare system.
Equal Opportunity
- Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
- We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
- Our inclusive workplace is somewhere everyone can succeed.