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About the Role
At National Seating & Mobility (NSM), we help people live with greater independence, confidence and comfort through personalized mobility and seating solutions. We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded—and who wants to make a meaningful difference every day.
Responsibilities
- Lead, coach and develop a high-performing branch team.
- Drive branch sales, revenue, customer service and operational performance.
- Build strong relationships with clients, therapists and healthcare professionals.
- Oversee day-to-day branch operations, inventory, equipment and facility needs.
- Support recruitment, onboarding, performance management and employee development.
- Monitor budgets, P&L, expenses and accounts receivable.
- Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time.
- Identify opportunities to improve processes, customer experience and branch performance.
- Create a positive, collaborative team culture where employees feel supported and accountable.
Requirements
- Leadership experience in a customer-focused or operations environment.
- Strong communication, organization and problem-solving skills.
- Experience managing employees, budgets and business operations.
- A customer-first mindset and ability to build strong relationships.
- Ability to balance people, priorities and business results.
- Experience in healthcare, mobility equipment or a related industry is an asset.
Skills
- Leadership
- Coaching
- Team Development
- Sales
- Revenue Growth
- Customer Service
- Operations Management
- Relationship Building
- Client Relations
- Therapist Relations
- Healthcare Professional Relations
- Inventory Management
- Equipment Management
- Facility Management
- Recruitment
- Onboarding
- Performance Management
- Employee Development
- Budget Management
- P&L Management
- Expense Management
- Accounts Receivable
- Process Improvement
- Customer Experience Enhancement
- Communication
- Organization
- Problem-Solving
Salary/Compensations
- $65,000–$80,000 annually
Benefits
- Meaningful work that directly impacts people's lives
- Employer-paid benefits
- RRSP matching
- Generous paid time off
- Company events & inclusive team culture
- NSM-sponsored gear
About the Company
- National Seating & Mobility (NSM) helps people live with greater independence, confidence and comfort through personalized mobility and seating solutions.