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About the Role
Monarch Electric Supply, an affiliate of USESI, is seeking a motivated and enthusiastic Inside Sales Associate to join their team. This role involves responding to customer inquiries, processing orders, providing quotes, and supporting outside sales representatives.
Responsibilities
- Respond to customer inquiries and process orders via phone and email with accuracy and urgency.
- Provide quotes on pricing, delivery, and payment terms; suggest alternative products when needed.
- Support outside sales representatives by managing transactions, quotes, and order follow-ups.
- Track open orders, backorders, and project statuses to ensure timely customer communication.
- Build strong customer relationships by offering knowledgeable and solution-oriented service.
- Coordinate with internal teams including credit, warehouse, and counter sales as needed.
- Recommend and help implement process improvements to drive operational efficiency.
Requirements
- Minimum 2 years of experience in inside sales, customer service, or electrical distribution.
- Comfortable with basic math and product comparisons; must be able to lift up to 25 lbs.
Skills
- Excellent communication skills
- Excellent organizational skills
- Excellent problem-solving skills
- Proficiency in Microsoft Office
- Familiarity with Eclipse or Solar ERP is strongly preferred
- Ability to work in a fast-paced, team-oriented environment
- Ability to manage multiple priorities
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High school diploma or equivalent
Benefits
- Medical, Dental, Vision, Rx coverage
- Paid Parental Leave
- TeleMedicine
- Matching 401(k)
- Company-paid Life Insurance + (AD&D)
- Supplemental Life Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Choice of Voluntary Benefits including identity theft
About the Company
- U.S. Electrical Services, Inc. (USESI) is one of the nation's leading independent electrical distributors, combining over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ employees across 150 locations.
- As a family of 14 regional businesses, USESI thrives on innovation and teamwork, empowering its people to shape the future of the electrical industry.
Equal Opportunity
- It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.
- If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.