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About the Role

Lead the operating, measurement, and systems layer for Airwallex’s global product-led growth engine. This role combines people leadership with hands-on ownership of funnel analytics, experimentation, campaign measurement, and growth technology, helping Growth teams improve the customer journey from acquisition and onboarding through activation, first transaction, retention, and expansion.

Responsibilities

Build and scale operating mechanisms, KPI frameworks, dashboards, experimentation processes, campaign operations, tracking standards, and growth technology.
Lead and develop a team responsible for growth operations, analytics, experimentation, and systems.
Own end-to-end funnel and customer journey analytics across acquisition, onboarding, activation, first transaction, repeat usage, retention, and expansion.
Partner with Growth Innovation, Growth Lifecycle, Growth Product, Growth Platform and Systems, Product, Marketing, Data and Analytics, Engineering, Sales and Commercial, Finance, Legal, Risk, Compliance, and regional Growth teams.
Establish reliable campaign and experiment measurement practices.
Improve growth technology and operational processes by identifying tooling gaps, automating recurring analysis and reporting, and applying AI responsibly.

Requirements

10+ years of experience in Growth, Growth Strategy & Operations, Product Growth, Product Analytics, Revenue Operations, Business Operations, or a related field.
3+ years of experience managing and developing teams, including hiring, coaching, setting priorities, and managing performance.
Demonstrated experience owning growth strategy and operations across complex, cross-functional initiatives with multiple stakeholders, dependencies, and changing priorities.
Proven experience building and operating funnel analytics, KPI frameworks, dashboards, experimentation programs, or performance-reporting systems that informed business decisions.
Strong analytical and problem-solving skills, with the ability to work comfortably with customer, product, campaign, payment, and business-performance data.
Demonstrated experience translating analysis and strategic priorities into operating processes, measurable outcomes, and scalable execution.
Excellent written and verbal communication skills, including the ability to synthesize complex findings and present clear recommendations to senior stakeholders.
Experience in payments, fintech, B2B SaaS, or another high-growth, product-led environment.
Hands-on proficiency with SQL and analytics or business intelligence tools such as Looker, Tableau, Hex, Amplitude, Mixpanel, Snowflake, dbt, or equivalent platforms.
Experience building scalable growth systems across CRM, marketing automation, customer data platforms, experimentation tooling, campaign operations, data-quality governance, and reporting automation.
Experience analyzing payment-specific metrics and friction points.
Experience partnering with Product, Engineering, Marketing, Sales, Finance, Legal, Risk, Compliance, and regional teams in a regulated or technically complex environment.
A builder’s mindset, strong intellectual curiosity, resilience, and comfort operating in ambiguity while influencing across functions and developing a high-performing team.

Skills

Growth
Growth Strategy & Operations
Product Growth
Product Analytics
Revenue Operations
Business Operations
Funnel Analytics
Experimentation
Campaign Measurement
Growth Technology
KPI Frameworks
Dashboards
Tracking Standards
Customer Journey Analytics
SQL
Looker
Tableau
Hex
Amplitude
Mixpanel
Snowflake
dbt
CRM
Marketing Automation
Customer Data Platforms
Experimentation Tooling
Campaign Operations
Data-Quality Governance
Reporting Automation
Payment Metrics Analysis
Communication Skills

Location

San Francisco

Work Type

Hybrid

Experience Level

10+ years of experience
3+ years of management experience

About the Company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy.
More than 675,000 businesses use Airwallex to run their financial operations or build and monetize financial products.
Started in Melbourne in 2015 to build the infrastructure global commerce runs on.
The regulated backbone behind global payments.
Operates with 85+ licenses and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
Co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices.
Hires builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles.

Equal Opportunity

Airwallex is proud to be an equal opportunity employer.
Values diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Does not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making hiring decisions.
Provides accommodation for individuals with disabilities or special needs.