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About the Role

As a Project Manager, Payments Delivery, you will play a key role in delivering online banking and payment solutions. You will collaborate with clients and internal delivery teams to transform business needs into effective, high-impact software implementations, leveraging your financial institution experience and understanding of payment systems.

Responsibilities

Work directly with clients to support implementations from kickoff through launch.
Manage multiple projects or client initiatives concurrently.
Serve as the primary client contact throughout the project lifecycle, providing progress, timeline, and budget updates.
Identify, track, and resolve project risks and issues to ensure successful delivery.
Lead or participate in discovery sessions to understand client needs and business requirements.
Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders.
Define and support product vision for complex, high-impact implementations.
Develop, update, and maintain implementation and user guides.
Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions.
Translate business and client needs into clear, actionable requirements for engineering execution.
Coordinate functional, regression, and user acceptance testing (UAT).
Manage deployments to QA environments and support clients through UAT and go-live activities.
Create launch plans and coordinate all launch-related activities.
Track projects through each phase of the lifecycle using internal tools and systems.
Review and ensure accuracy of project timesheets across multiple teams.
Prepare monthly billing to reflect revenue earned for active initiatives.
Monitor project budgets and expenditures to ensure work stays within scope.
Coordinate and guide Implementation Analysts on larger or more complex projects.
Share implementation knowledge, best practices, and product expertise with team members.
Collaborate with the Client Development team to support strong, long-term client relationships.
Provide post-launch support to clients and internal teams as needed.
Close out projects upon completion, including final billing and documentation.

Requirements

A university degree in computer science, business, or other related discipline with an IT focus.
5+ years of relevant experience.
3+ years of consulting and/or project management experience.
Financial Services background is preferred, especially in digital, online banking platforms technology services.
Business analysis and Project Management work experience required.
CBAP or PMP designation is an asset.
Ability to build and maintain strong client relationships.
Ability to work collaboratively and contribute in a team environment.
Ability to prioritize and work to schedules.
Ability to adapt and respond to changing priorities and business needs.
Strong analytical, problem-solving, planning, organizational, and time management skills.
Effective oral and written communication skills, with clients, technical teams, and co-workers.
Ability to manage multiple projects with conflicting deadlines in a team environment.

Skills

Project Management
Business Analysis
Payment Systems
Online Banking Solutions
Client Relationship Management
Risk Management
Requirements Gathering
Documentation
Agile Methodologies

Location

Hybrid

Work Type

Hybrid

Experience Level

5+ years relevant experience
3+ years consulting and/or project management experience

Education Level

University degree in computer science, business, or other related discipline with an IT focus

Salary/Compensations

$70,000-$90,000

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts

About the Company

Central 1 empowers credit unions and other financial institutions to deliver banking choice to Canadians.
Central 1 provides critical services at scale to enable a thriving credit union system.
We collaborate with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada.

Equal Opportunity

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful.
We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.