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About the Role
Rocket Money's mission is to empower people to live their best financial lives by offering a unique understanding of their finances and valuable services that save them time and money. The Data Analytics team is growing and hiring a Data Analyst to partner with Operations and Customer Support teams, bringing a strong analytic point of view to operational problems, shaping measurement and reporting, leading ad hoc investigations, and delivering actionable insights.
Responsibilities
- Partner semi-embedded with operations and customer support management teams to own complex analytic work end-to-end: framing questions, defining measurement, and delivering narratives that influence roadmap decisions.
- Build trusted relationships with operations leadership and relevant cross-functional partners, communicating tradeoffs, managing expectations through ambiguity, and ensuring analytics engagement lands at the right moments.
- Lead high-impact ad hoc analyses that surface non-obvious opportunities or trends in operations data; proactively follow insights through to recommendations which will directly impact customer outcomes.
- Create self-service analytics: contributing dashboards, metric definitions, reusable queries/notebooks, and documentation.
- Proactively seek out creative ways to apply data analytics methods and tools within the operations space.
- Guide and educate stakeholders and partners in the usage of these tools to support their decision-making process.
- Mentor and uplift teammates through high-quality reviews, feedback, and collaboration.
- Model pragmatic prioritization: balancing rigor with speed and escalating when scope or risk requires broader alignment.
- Own commitments for your initiatives with predictable communication: clarify scope, document methods/limitations, communicate impact, and reprioritize when new information changes what “most impactful” means.
Requirements
- Deep expertise in data analytics and a strong understanding of data systems and processes, especially delivery of scalable, repeatable self service analytics.
- 4+ years of experience in data analytics.
- Proven experience working with operations teams to drive meaningful product improvements.
- Advanced SQL skills.
- Experience in a BI tool like Looker (preferred), Tableau, Databricks or PowerBI.
- Experience with light work in DBT or Airflow is a plus.
- Excellent stakeholder management skills and ability to build effective relationships across the organization.
- Ability to self-organize a peer group to gain feedback.
- Focus on ensuring analytics tools are accurate, complete, and timely.
- Proactive involvement with internal clients in a strategic manner.
- Desire to continue to grow and learn, excitement for hard problems and big challenges.
- Familiarity with AI tools and understanding of their trade-offs.
- Experience in fintech, banking, or finance is a plus.
Skills
- Data Analytics
- Data Systems
- Data Processes
- SQL
- Looker
- Tableau
- Databricks
- PowerBI
- DBT
- Airflow
- Stakeholder Management
- AI Tools
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $120,000 - $160,000 + bonus + benefits
Benefits
- Health, Dental & Vision Plans
- Competitive Pay
- 401k Matching
- Unlimited PTO
- Lunch daily (in-office only)
- Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)
About the Company
- Rocket Money's mission is to empower people to live their best financial lives.
- Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
Equal Opportunity
- Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
- The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.
- Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.