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About the Role
Partner with customers, sales, and engineering to turn real-world challenges into practical data center solutions. Serve as a domain authority for nVent Data Center Solutions products, providing technical application assistance and first-line product support.
Responsibilities
- Serve as a domain authority for nVent Data Center Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc in the Central US and Latin America region.
- Provide first-line product support by providing help to customers and colleagues using nVent Data Solutions and Electrical Connections - new products and services.
- Evaluate customer RFQs and build costing/quotes with technical and commercial content.
- Provide technical application assistance to identify modified and engineered products based on customer specifications and application requirements.
- Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems.
- Conduct product training for customers and train distributors on quoting tools.
- Prepare compliance documents against customer specifications.
- Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development.
- Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning.
- Represent nVent in industry codes and standards committees.
- Provide market-specific intelligence and feedback on products and services to the commercial teams.
- Assist commercial teams with voice-of-customer (VOC) visits.
- Plan activities together with the Sales Leader.
- Identify the project in the closing phase with the sales team and provide vital technical support.
- Advises their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval.
Requirements
- Bachelor's Degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center infrastructure, design, and construction space.
- Highly preferred in English and Spanish language proficiency.
- Ideally 5+ years of experience in a technical application's role supporting Data Center product solutions.
- Strong technical background in Power and Air and Liquid Cooling Solutions in the Data Center space is helpful.
- Understanding of Data Center Power and Cooling Architecture from UPS to rack/equipment level a plus.
- Excellent interpersonal and communication skills with a customer 1st mentality.
- Ability to work 100% remotely in the central US and travel on average 30% across mainly the US and at times, Latin America.
- A valid driver's licence is required.
Skills
- Data Center infrastructure, design, and construction
- English language proficiency
- Spanish language proficiency
- Technical application support
- Data Center product solutions
- Power and Air and Liquid Cooling Solutions
- Data Center Power and Cooling Architecture
- Interpersonal skills
- Communication skills
- Customer 1st mentality
Location
- Central US
- Latin America
Work Type
- Remote
- Travel 30%
Experience Level
- 5+ years of experience in a technical application's role supporting Data Center product solutions
Education Level
- Bachelor's Degree in electrical, mechanical, or applications engineering or equivalent work experience
Salary/Compensations
- Geographic Region A: $101,400.00 - $188,300.00 +
- Geographic Region B: $110,600.00 - $205,400.00 +
- Geographic Region C: $96,300.00 - $178,800.00 +
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness, accident insurance and life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Company match for 401(k) and employee stock purchase plan
- Tuition reimbursement
- Caregiver, personal and parental leave
- Back-up care services
- Paid time off including volunteer time
- Well-being program
- Legal & identity theft protection
About the Company
- nVent is a leading global provider of electrical connection and protection solutions.
- We believe our inventive electrical solutions enable safer systems and ensure a more secure world.
- We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes.
- We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
- Our principal office is in London and our management office in the United States is in Minneapolis.
- Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.
- We encourage and support the philanthropic activities of our employees worldwide.
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.
- Core values: Innovative & adaptable, Dedicated to absolute integrity, Focused on the customer first, Respectful and team oriented, Optimistic and energizing, Accountable for performance.
- We connect and protect our customers with inventive electrical solutions.
- People are our most valuable asset.
- Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
Equal Opportunity
- Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.