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About the Role

As a Solution Engineer, you will act as a trusted advisor to customers across the US, demonstrating Salesforce’s power, shaping go-to-market strategies, and creating assets to support the broader team. You will play a crucial role in developing innovative solutions for complex technical and digital marketing requirements, collaborating with sales, professional services, product, and customers. This role requires adapting to various conversation styles, from strategic and high-level to highly detailed and technical, when meeting with C-level, Director-level, management-level, and user-level customer contacts.

Responsibilities

Develop solutions and roadmaps for customer success by working closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing.
Showcase connected experiences with the Salesforce Marketing Cloud through software demonstrations and rapid prototyping, including executive-level software demonstrations, future state customer journey strategies, and long-term IT roadmaps.
Deliver engaging and coherent presentations that connect complex technology to C-level audiences using persuasive storytelling.
Stay up-to-date on product development, roadmap, industry trends, and industry news.

Requirements

5+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions.
At least 5 years as a domain expert in personalization, loyalty, or marketing technology.
Proven track record of driving ACV growth through Martech solution selling, with a focus on personalization and loyalty for Enterprise customers.
Ability to develop and articulate a strategic vision for leveraging Marketing Cloud capabilities to drive business outcomes and enhance customer experiences.
Demonstrated ability to provide thought leadership in the marketing technology space influencing industry trends and best practices through presentations, white papers, or participation in industry events.
Proven experience working collaboratively with cross-functional teams, including sales, product management, and customer success, to deliver comprehensive solutions that meet client needs.
Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology.
Strong technical understanding of data-driven solutions and the ability to design high-level architecture that meets business needs.
Background and passion in non-profit management and operational roles, including understanding of industry trends.
Excellent presentation abilities, with a talent for storytelling that captivates and informs stakeholders at all levels.
A self-starter who is highly creative and capable of leading and prioritizing effectively in dynamic environments.
Solid verbal, written, presentation, and interpersonal communication skills to facilitate collaboration and problem-solving within teams.
Ability to work both independently and as part of a team to address technical challenges across varied environments.
A Computer Science Degree.

Skills

Marketing technology
Customer engagement solutions
Personalization
Loyalty
Martech solution selling
Salesforce Marketing Cloud
Data-driven solutions
Non-profit management
Storytelling
Creative problem solving
Communication
Team collaboration

Location

Work Type

Full-time

Experience Level

5+ years

Education Level

Computer Science Degree

Salary/Compensations

$113,330 - $151,550 annually
$124,670 - $166,810 per year in California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Salesforce for Nonprofits is committed to and focused on increasing the innovation and efficiency of nonprofit organizations.
The Digital Solution Engineering team is at the forefront of the entire Marketing Cloud technology landscape, working closely with sales to uncover real business problems faced by customers and prospects and developing solutions and processes to overcome these obstacles and deliver phenomenal digital transformation.
Salesforce offers a variety of benefits to help you live well.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive, discrimination-free workplace.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.